Balikou Jael AKPO-GNANDI

• Assisted with month-end closing process, including preparation of accruals, prepaids, and other adjusting entries.
• Processed invoices, payments, credit memos, and other accounting documents.
• Verified and posted account transactions to prepare checks and maintain accounting ledgers.
• Provided assistance to lead accountant and learned steps involved for month-end closing.
• Coded invoices and other records to maintain organized and accurate records.

• Maintained accurate records of customer service calls and provided reports as needed.
• Developed positive relationships with customers by providing quality customer service support.
• Collaborated with fellow team members to ensure optimal levels of customer satisfaction were maintained at all times.
• Demonstrated patience when dealing with difficult customers in order to maintain professional conduct at all times.
• Maintained accurate records of customer accounts transactions.