Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Balinda Webster

Event Bartender
Las Vegas,NV

Summary

Over 40yrs in Customer Service, and Food & Beverage. Worked as Staff member to Asst. Manager. Overseeing 20+ employees, training menu items, along with wine knowledge and pairing with foods.


Inbound Customer Service Rep for both UPS and 411 in call center atmosphere. Quickly assisted clients with orders, questions, complaints, and any other issues that arose deration of call.


Coached Youth Basketball for 15yrs in Tucson, AZ.

PTA Tucson AZ. Planning Events, Fundraisers, voluntary assistance in classroom's.


Overview

43
43
years of professional experience
1
1
Certification

Work History

Event Bartender ( Ed Sheeran)

Food Serve Staffing
10.2023 - 11.2023
  • Prepared for events by setting up bar, stocking supplies and arranging tables.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Poured and prepared mixed drinks for over [Number] customers daily.
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Checked ID cards and verified bar guests were of legal age.

Lead Event Bartender

Aces
05.2023 - 05.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Prepared for events by setting up bar, stocking supplies and arranging tables.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Assisted with inventorying beverage stock and bar supplies.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Bartender

Various Temp Services
03.2017 - 05.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Bartender

Various Taverns
11.2008 - 09.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Assistant Manager

Denny's
07.1980 - 09.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Inbound Customer Service Representative

UPS, Teletech
02.1996 - 04.2000
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Answered over 300 calls per shift to meet fast-paced call center demands.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Resolved complaints to satisfy customers and encourage future transactions.

Education

GED -

Chaparral Business
Tucson, AZ
04.1989

Skills

  • Wine and Liquor Knowledge
  • Stock Management
  • Payment Collection
  • Making Mixed Drinks
  • Organizing Stock
  • Beverage Preparation
  • Event Preparation
  • Preparing for Events
  • Recommending Wines
  • Food and Beverage Service
  • Customer Service
  • Food Preparation
  • Drink Preparation
  • Staff Training
  • Cost Control
  • Drawer Balancing
  • Wine Pairings
  • Ordering Supplies
  • Health Codes Compliance
  • Menu Memorization
  • Basic Math
  • Responsible Alcohol Service
  • Team Management
  • Private Events and Catering
  • Inventory
  • Age Identification and Compliance

Certification

Health Card

TAM Card

Non-Gaming Card

Timeline

Event Bartender ( Ed Sheeran)

Food Serve Staffing
10.2023 - 11.2023

Lead Event Bartender

Aces
05.2023 - 05.2023

Bartender

Various Temp Services
03.2017 - 05.2023

Bartender

Various Taverns
11.2008 - 09.2017

Inbound Customer Service Representative

UPS, Teletech
02.1996 - 04.2000

Assistant Manager

Denny's
07.1980 - 09.2017

GED -

Chaparral Business

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Balinda WebsterEvent Bartender