Baliyah Moore
Mineral Springs,AR
Summary
Customer service oriented, hands on, task focused professional with strong communication skills who pays close attention to detail for accurate and compliant documentation. Follows policies, procedures, and guidelines to assure consistent quality.
- Manages time and prioritizes duties in fast paced multi task environments.
- Able to assess workflow priorities and respond to department needs accordingly.
- Contributes to the smooth day to day operations of the office through teamwork and preparations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
LPN Charge Nurse
Pleasant Manor Nursing and Rehab
Ashdown, AR
07.2024 - Current
- Assessed patients' health conditions and monitored changes in their condition.
- Provided patient care plans, treatments, and medications according to physicians' orders.
- Maintained accurate medical records and updated them regularly.
- Supervised the activities of other nursing staff members and provided guidance when necessary.
- Ensured all safety protocols were followed during patient care.
- Performed routine checks on equipment used for patient care.
- Communicated effectively with patients, families, colleagues, and other healthcare professionals.
- Coordinated shift schedules and assigned duties to LPNs and CNAs based on qualifications.
- Identified potential problems or risks that could affect patient outcomes.
- Responded promptly to emergency situations as needed.
- Monitored medication administration for accuracy, compliance, and effectiveness of treatment plan.
- Conducted regular training sessions for new hires or existing staff members on proper clinical procedures or techniques.
- Collaborated with multidisciplinary teams to coordinate effective patient care delivery systems.
- Reviewed lab results and made appropriate recommendations for further testing or treatment.
- Participated in creating a safe environment by following fire safety regulations.
- Promoted positive relationships between patients, families, visitors, physicians, nurses, volunteers.
- Assisted in developing policies related to infection control practices.
Material Handler
Husqvarna Outdoor Products
Nashville, AR
03.2021 - 08.2023
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
- Maintained accurate inventory records of all received items.
- Verified accuracy of shipments against purchase orders and invoices.
- Operated forklift in a safe manner to move large shipments within the facility.
- Monitored stock levels and placed orders when necessary to replenish supplies.
- Assisted with physical inventories as needed by counting parts accurately and quickly.
- Updated job knowledge by participating in educational opportunities such as seminars or trainings.
- Utilized forklift to move inventory items.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Used scanners to track parcel information, condition or receipt.
1st Shift Debone
Tyson Foods
Nashville, AR
04.2018 - 07.2019
- Collaborated with fellow team members to complete tasks and meet tight project deadlines.
- Worked production line deboning chicken.
- Meet deadlines for certain pounds of meat to go out for the day.
- Trained new hires how to do the jobs on the production line.
Fulfillment Trainer
Notions Marketing
Grand Rapids , MI
02.2015 - 03.2018
- Monitored multiple databases to keep track of all company inventory.
- Entered new orders into system and maintained accurate daily logs and permanent records.
- Reorganized teams and workflows to meet changing conditions and company targets.
- Maintained team standards for quality and productivity by personally picking, reviewing and packing orders for shipment.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Trained fulfillment new hires on using the computer, scanning packages, and packing packages properly.
Customer Service Representative
Harte Hanks
Texarkana, TX
06.2014 - 02.2015
- Evaluated customer account information to assess current issues and determine potential solutions.
- Prepared, completed and processed customer account forms and database changes.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Cashier
Burger King
Texarkana, AR
03.2011 - 06.2014
- Trained new team members in cash register operation, stock procedures and customer service.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Worked closely with front-end staff to assist customers.
- Verified orders and bagged items for easy transport.
- Restocked workstation with supplies and ensured out of stock items were communicated to management.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Mastered point-of-service (POS) computer system for automated order taking.
- Accurately made change for cash transactions.
Education
CMAA - Adminstrative Medical Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL6 2016
Technical Certificate Diploma Licensed Practical Nursing - Practical Nursing
Cossatot Community College of The University of Arkansas
De Queen, AR06-2024
Skills
- POS system operation
- Portioning
- Food preparation
- Safe food handling
- Call center operations
- Payment processing
- Customer support
- Data entry
- Documentation and reporting
- High-energy attitude
- Customer service
- Microsoft Office expertise
- Shipping and receiving understanding
- Credit card payment processing
- Call center experience
- Clerical support
- Schedule mastery
- Assembly procedures
- Loading and unloading protocols
- Product assembly
- Product packaging
- Quality assurance standards
- Hand tools
- Shipment preparation
- Batch production
- Charting and clinical documentation
- Muli-line phone operations
- 10-key proficiency
- Faxing documents
- Documenting patient information
- Prioritizing patients
- Patient scheduling
- Scanning and copying
- 60-80 WPM
- Patient assessment
- Inbound and outbound calling
- Privacy and confidentiality
- Inventory tracking
- Greeting guests
- GPS and map navigation
- Vehicle operation
- Patient Charting
- Patient support
- Specimen Collection
- HIPAA Compliance
- Infection Control
- Nursing Staff Supervision
- Patient Education
- Wound Care
- Vital signs monitoring
- Patient Observation
- Needs Assessment
- Treatment Room Preparation
- Data Analysis
- ICD-10
- Performance monitoring
- Equipment Inspection
- Care Planning and Modifications
- Certified in CPR/AED
- Critical Thinking
- Recordkeeping and Maintenance
- Intravenous Medications
- Wound Dressing and Suturing
- Nursing Intervention Evaluations
- Sterilization and Sanitation
- Dementia Knowledge and Care
- Patient Positioning and Transporting
Certification
Certified Medical Adminstrative Assistant
Licensed Practical Nurse
Timeline
LPN Charge Nurse
Pleasant Manor Nursing and Rehab
07.2024 - Current
Material Handler
Husqvarna Outdoor Products
03.2021 - 08.2023
1st Shift Debone
Tyson Foods
04.2018 - 07.2019
Fulfillment Trainer
Notions Marketing
02.2015 - 03.2018
Customer Service Representative
Harte Hanks
06.2014 - 02.2015
Cashier
Burger King
03.2011 - 06.2014
CMAA - Adminstrative Medical Assistant
Ultimate Medical Academy - Clearwater
Technical Certificate Diploma Licensed Practical Nursing - Practical Nursing
Cossatot Community College of The University of Arkansas
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