Baljit Khinda
Hummelstown,PA
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
16
16
years of professional experience
Work History
Store Manager
7-eleven
08.2024 - 04.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Office Manager
Fleet Crew Inc
06.2023 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the development of departmental budgets, prioritizing cost-effective solutions without sacrificing operational efficiency.
- Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
- Reported to management operational activities and maintained current records.
- Prepared budget reports and identified resource and labor needs for forecasted workloads.
- Answered phone calls and responded to customer emails.
- Provided customers with information on products and services.
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
Dispatcher Manager
Diwan Transport, Inc
05.2018 - 05.2023
- Handled incoming calls and emails from customers regarding issues with deliveries. Managed approximately 30 incoming calls, and emails per day from customers.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Worked closely with customers to effectively resolve issues and complaints.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Store Manager
B & G Khinda, INC
03.2014 - 09.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager of Operations
King Spirits, INC
12.2008 - 04.2014
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
- Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Associate of Arts - Business Administration And Management
Citrus College
Glendora, CA07.2006
High School Diploma -
West Covina High School
West Covina, CA06.2004
Skills
- Operational Efficiency
- Maintain Records
- Paperwork Submission
- Team Work Scheduling
- Motivational Leadership
- Microsoft Office
- Critical Thinking
- Excellent multi-tasking ability
- Customer Service
- Office Management
- Scheduling
- Staff Management
- Staff hiring
- Employee Training
- Team Supervision
- Hiring and Training
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
Spanish
Elementary
Timeline
Store Manager
7-eleven
08.2024 - 04.2025
Office Manager
Fleet Crew Inc
06.2023 - 08.2024
Dispatcher Manager
Diwan Transport, Inc
05.2018 - 05.2023
Store Manager
B & G Khinda, INC
03.2014 - 09.2020
Store Manager of Operations
King Spirits, INC
12.2008 - 04.2014
Associate of Arts - Business Administration And Management
Citrus College
High School Diploma -
West Covina High School
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