Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Timeline
BALJIT SAMRA

BALJIT SAMRA

SAN JOSE

Summary

Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.

Overview

17
17
years of professional experience

Work History

Assistant Manager, Customer Service

Purchase Green Artificial Grass
08.2021 - Current
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Created and reviewed invoices to confirm accuracy.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Experienced in NetSuite and HubSpot

Book Seller

Barnes and Noble Book Store
05.2014 - 06.2021
  • Ensure the delivery of customer satisfaction by handling and documenting all customer inquiries about product availability and shipment times, identifying customer needs, greeting customers, and resolving customer issues and referring them to appropriate departments for further investigation.
  • Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
  • Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
  • Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
  • Provided exceptional customer service through active listening, addressing concerns promptly and professionally.

Assistant Manager

Little Caesars Pizza
08.2008 - 05.2014
  • Oversaw a wide-array of restaurant management tasks including the event setup, food preparation, kitchen clean-up, and proper shut down on a daily basis.
  • Spearheaded and developed a kitchen staff of 10 people including their interview, selection, and training.
  • Delivered first-rate customer service by positively interacting with customers while consistently promoting restaurant facilities and services.
  • Handled the preparation of daily food items as well as cooking basic food, concocting beverages, and storing food in designated containers and storage areas to avoid spoilage.
  • Ensured the freshness of food and ingredients by checking quality, keeping track of items, and rotating stock while complying with all safety and sanitation policies of food handling to uphold proper health standards.
  • Conducted other restaurant management duties such as estimating amounts and costs of supplies, taking and relaying food orders, and shopping for and/or ordering kitchen supplies and equipment.
  • Assessed food preparation and serving techniques to guarantee that all correct procedures were adhered to.
  • Worked directly with other kitchen members to ensure the timely and correct preparation of food at all times.

Education

Bachelor of Arts - Communication Studies

San Jose State University, San Jose, CA
01.2017

Coursework Taken: Interpersonal Communication; Organizational Communication; Rhetorical and Cultural Criticism; New Media / New Methods; New Media / You Media; Business; Professional Speaking

Degree in General Marketing - Marketing Management

De Anza College, Cupertino, CA
01.2012

Skills

  • Expertise in client relations
  • Sales team development
  • Microsoft outlook, word, and Excel
  • Problem-solving
  • Cultivating strong partnerships
  • Sales expertise
  • Team building and leadership
  • Exceptional interpersonal communication
  • Client-oriented
  • Relationship building
  • Sales team training
  • Goals and performance
  • Staff management

Accomplishments

  • Successfully increased membership sales and expanded client base through the establishment of new packaging, collateral, and sales materials.
  • Effectively boosted company exposure, customer traffic, and sales by implementing marketing programs and general business solutions.
  • Received the Regional Sales Associate of the Quarter award in 2017 for going above and beyond sales targets.
  • Instrumental in the increase of restaurant sales yearly through the utilization of effective marketing strategies.
  • Proficiently maximized profits by establishing annual food and beverage plans and budget constraints.
  • Competently offered first-hand support to store manager with marketing and social media marketing.

Languages

English
Native or Bilingual
Hindi
Full Professional
Punjabi
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Manager, Customer Service - Purchase Green Artificial Grass
08.2021 - Current
Book Seller - Barnes and Noble Book Store
05.2014 - 06.2021
Assistant Manager - Little Caesars Pizza
08.2008 - 05.2014
San Jose State University - Bachelor of Arts, Communication Studies
De Anza College - Degree in General Marketing, Marketing Management

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