Balkis Nasery
Summary
Relationship focused Client Success Manager, first and foremost. Looking forward to applying my skillsets as the primary liaison for Salt Security clients. My objective is to understand clients' strategies and goals by finding solutions to obstacles while providing a highly positive experience. Ensuring clients find value in business services provided through definitive outcomes. Strong interpersonal skills and a self-starter, driven to be clients voice and advocate for their needs with internal teams and vendors/partners to establish common interest in client's continuous satisfaction. Experience in client portfolios of all sizes and verticals. Familiar with cybersecurity standards: NIST, MITRE, OWASP.
Overview
10
10
years of professional experience
Work History
Client Success Manager
Proficio
08.2020 - Current
- Trained new staff (globally) for new CSMs/Sales & Interns
- Created training documentation to streamline future staff onboarding.
- Evaluated customer obstacles, collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.
- Fortified 100% client retention for 2022/2023.
- Exceeded annual KPI metrics
- Manage 2.7M annual recurring revenue portfolio of clients.
Technical Support Specialist
JMCCM
07.2019 - 04.2020
- Provided technical information in clear terms to non-technical individuals, assuring resolution during troubleshooting calls.
- Monitored computer virus alerts/reports that determine anomalies, utilizing SentinelOne and Dark Web ID software to determine proper measures for clients protection
- Patched software and installed new versions to address security vulnerabilities
General Manager
Great Maple Restaurant. Sycamore Group LLC
03.2014 - 07.2019
- Oversaw 80+ employees to mentor and guide on operations for continuous productivity and positive morale
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, and establish milestones
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system
Education
Bachelor of Science(BS) - Cybersecurity, Digital Forensics
National University
La Jolla, CA12.2019
Skills
- Technical Acumen
- Proactive Customer Centric Approach
- Detail Oriented & Analytical
- Strong Time Management & Organizational Skills
- Growth Mindset
- Agile Practices
- Customer Journey Mapping
- Strong Empathetic Approach
- Change Management Skills
Timeline
Client Success Manager
Proficio
08.2020 - Current
Technical Support Specialist
JMCCM
07.2019 - 04.2020
General Manager
Great Maple Restaurant. Sycamore Group LLC
03.2014 - 07.2019
Bachelor of Science(BS) - Cybersecurity, Digital Forensics
National University
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