BALLAH KOIBLEE
Minneapolis,MN
Summary
Public safety leadership enthusiast with extensive experience working directly with diverse communities, strategic planning and conducting and evaluating research in crime prevention, data analytics and youth gang involvement. Demonstrated organizational skills, self-motivation, flexibility, good communication skills, and the ability to work and thrive in a fast-paced, energetic, highly creative, dynamic environment. Experienced with MS Office (Word, Excel and PowerPoint) and Adobe Acrobat Pro. Able to deal effectively with people having diverse social and economic backgrounds. Disciplined individual with the proven ability to remain calm and deliver results in high-pressure situations. Extensive experience with homelessness and treatment services, mental health and crisis intervention.
Overview
11
11
years of professional experience
Work History
Lead Crisis Responder
Canopy Mental Health Services
11.2021 - Current
- Delivered individualized crisis services to clients working through issues such as mental illness and substance abuse.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Shadow and evaluate responders in community settings and provide supportive feedback.
- Ensure 24 hour coverage by coordinating with Program Supervisors in scheduling and covering open shifts
- Collaborate with team of mobile crisis responders to provide culturally competent crisis response services to members of the community.
- Respond to emergency mental health crisis calls for de-escalation and providing referrals to community services
Team Lead
ResCare Residential Services
06.2021 - Current
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Contributed to interdisciplinary team meetings to review client caseload, treatment, concerns and recommendations.
- Assisted clients with symptom and issue reduction for issues such as depression, stress management and emotional dysregulation.
- Produced therapeutic interventions and documentation to meet regulatory standards and contractual requirements.
- Fostered staff development and competency through supervision, coaching, trainings and team meetings.
Psychiatric Rehabilitation Practioner
ResCare
06.2020 - Current
- Conducted comprehensive patient assessments and evaluated patient care plans.
- Helped clients adapt to altered lifestyles while providing therapeutic environments for clients and families.
- Prepared and maintained records and case files, including documentation such as clients' personal and eligibility information, services provided and relevant correspondence.
- Coordinated community resources and secured referrals.
- Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
- Completed Interpretative summaries.
- Develops crisis/treatment/behavioral plans and goals for clients.
- Group and Individual Counseling services.
- Crisis Assessments and manage medical/behavioral emergency.
- Conducts variety of assessments such as suicidal, VA, immediate needs, functional, living skills, and resource acquisitions.
Mental Health Practitioner
People Incorporated
07.2019 - 02.2021
- Creating and revising Mental Health Assessments and Service Plans for people in the program.
- Learning and understanding each resident's treatment plans in order to best support their goals, documenting observations about the residents' activities and behaviors, counseling residents through crises and supporting their development of coping skills.
- Coaching residents on the development of greater independent living skills, joining residents for recreational activities, and administering medications.
- Address the needs of recipients with co-occurring Substance Abuse Disorder.
- Provide and/or coordinate assessments and collect data to monitor progress of clients on caseload.
- Provide other services including group education, transition to living skills, coping strategy treatments, and other treatment modalities that fit within practitioner-level mental health rehabilitation.
- Provided clients with recommendations to community resources.
Graduate Teaching Assistant
University of North Dakota
08.2017 - 05.2019
- Assisted in teaching undergraduate courses.
- Facilitated classroom and discussion sessions.
- Attended regular office hours and meeting with students in study and review sessions.
- Created and designed class lectures, discussions, and activities.
- Managed course content through online Learning Management Systems.
- Designed and maintained individual course sections via Blackboard.
- Provided students with one-on-one tutoring and regular out of class assistance.
- Checked assignments, proctored tests, and provided grades according to university standards.
- Prepared lessons according to course outline to convey all required material and deepen student understanding of subject matter.
Kids First Program Specialist
Community Violence Intervention Center
09.2016 - 03.2018
- Provided court testimony for clients when so required; acted as a liaison between custodial and visiting adults and their attorneys and furnished judges, attorneys and clients with requested reports and correspondence.
- Conducted intake interviews with all custodial and visiting adult.
- Participated and collaborated the courts, attorneys, state networking office, social service agencies, law enforcement and human service agencies.
- Monitored visits and documented interaction.
Investigation/Testing Coordinator
High Plains Fair Housing Center
10.2016 - 05.2017
- Conducted intake of suspected cases of housing discrimination and advise clients on housing rights and make appropriate referrals.
- Developed and investigated individual and systemic cases of housing discrimination and coordinate systemic and complaint-based tests; educate and train staff on appropriate responses to discrimination complaints.
- Maintained detailed case records; prepare and present accurate and reliable summaries of findings, recommendations and relevant statistical data.
- Conducted community outreach and related strategies to provide information about fair housing rights, gain support for the project and recruit fair housing testers.
- Reviewed developments in federal, state and local housing laws, regulations, guidelines, court cases and research.
- Developed automated testing to increase efficiency and accuracy of test procedures.
- Drafted reports to detail findings from testing phases.
Management Analyst
Minneapolis Urban Scholars
05.2016 - 08.2016
- Collaborated with the Driver and Vehicle Services (DVS) to research the public policy implications of implementing self-driving, autonomous vehicles in Minnesota to serve the transportation needs of disabled Minnesotans.
- Communicated effectively and professionally with stakeholders and other states that have implemented autonomous vehicles to examine the necessary changes to the current polices related to driver’s training and vehicle insurance, liability and registration.
- Developed a professional presentation and paper discussing the findings of the research, implications to current policies and future recommendations stakeholders and DVS Commissioner’s Office.
- Collaborated with team members on the Increasing Civic Literacy in East African Community Project to raise awareness of why the East African Community does not participate in the civic processes and develop recommendations to engage the East African Community.
- Developed project management knowledge, techniques and tools through a hands-on workshop that covered the entire project life cycle.
- Participated in formal leadership trainings practicing and developing skills in leadership, professional development, working in small groups and public speaking.
Youth Advocate
180 Degrees
03.2013 - 05.2016
- Conducted assessments to determine types of services individuals required.
- Liaised between children and guardians to best handle issues specific to youth.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
Community Security Officer
St. Cloud Tech High School
08.2015 - 02.2016
- Collaborated and cooperated with police liaison officer, school administrators, local police and fire departments in developing protocols for crisis and emergency situations including fire drills, tornado drills, weapons control, bomb threats and lockdown.
- Patrolled and monitored school buildings, grounds and parking lots to maintain safety, security and welfare of all students, faculty, staff and visitors and report unsafe conditions to administrators and communicate with local police and fire departments when necessary.
- Intervened and mediated in student altercations, insubordination and harassment situations and refer students for appropriate disciplinary actions.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Education
Doctor of Philosophy - Criminal Justice
University of North Dakota
Grand Forks, ND12.2026
Master of Science - Safety - Executive Leadership
St. Cloud State University
St. Cloud, MN05.2016
Bachelor of Arts - Criminal Justice & Political Science
St. Cloud State University
St. Cloud, MN05.2014
Skills
- Reintegration techniques
- Program support
- Special Needs Understanding
- Educational Activities
- Crisis Response
- Conflict Resolution
- Behavioral interventions
- Leadership
- Advocacy
- Verbal and written communication
- Detail-oriented
- Planning and Coordination
- Excellent work ethic
- Multitasking abilities
- Good listening skills
Timeline
Lead Crisis Responder
Canopy Mental Health Services
11.2021 - Current
Team Lead
ResCare Residential Services
06.2021 - Current
Psychiatric Rehabilitation Practioner
ResCare
06.2020 - Current
Mental Health Practitioner
People Incorporated
07.2019 - 02.2021
Graduate Teaching Assistant
University of North Dakota
08.2017 - 05.2019
Investigation/Testing Coordinator
High Plains Fair Housing Center
10.2016 - 05.2017
Kids First Program Specialist
Community Violence Intervention Center
09.2016 - 03.2018
Management Analyst
Minneapolis Urban Scholars
05.2016 - 08.2016
Community Security Officer
St. Cloud Tech High School
08.2015 - 02.2016
Youth Advocate
180 Degrees
03.2013 - 05.2016
Doctor of Philosophy - Criminal Justice
University of North Dakota
Master of Science - Safety - Executive Leadership
St. Cloud State University
Bachelor of Arts - Criminal Justice & Political Science
St. Cloud State University
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