Hi, I’m
Bally Kaba
New York,NY
Summary
Extremely motivated and passionate customer service professional with over 5 years of experience supplying excellent customer service, handling daily accounts, and maintaining inventory. Aiming to utilize my in-depth knowledge of customer satisfaction and vast retail experience to fill any remote call center or interpreting services position effectively. Motivated leader with strong organizational and prioritization abilities. Excels in a fast-paced environment and works to complete projects quickly and efficiently.
Overview
7
years of professional experience
Work History
Saint Barnabas Hospital
Intern
09.2022
Job overview
- Worked well in team environment as well as independently
- Learned tenets of professional office behavior and thoughtful collaboration
- Worked with teams to support goals and build experience
- Shadowed staff and learned advanced work.
Platinum Care Services
Home Health Aide
04.2019 - 03.2020
Job overview
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
Borough of Manhattan Community College
Computer Lab Assistant
09.2018 - 12.2019
Job overview
- Provided administrative support that involved filling, faxing, and emailing as well as provided technical support to troubleshoot problems students encounter with their computers while undertaking other duties as assigned
- Validated the IDs of students to assign them to their appropriate workstation and ensured that operating system and software application are up to date
- Supervised students who were not familiar with the functionality and user interface of computer applications and ensured that the lab was kept clean and in good condition
Western Beef
Cashier
03.2013 - 07.2018
Job overview
- Processed all credit cards, checks, gift cards, cash payments, and all discounts properly and ensured that the store is properly secured to prevent damage and theft
- Analyzed and balanced records of shift book with co-workers to ensure accountability
Sauti
Intern
03.2014 - 06.2014
Job overview
- Yetu Center for African Women
- Communicated with other organizations on matters concerning the aid of migrants over phone and managed other clerical roles when necessary
- Provided administrative support that involved documentation and communication for migrants having issues with settlement
Education
Lehman College/CUNYBronx, NY
Bachelor of Science from Health Services Administration
05.2023
Borough of Manhattan Community College/CUNYNew York, NY
Associate degree from Liberal Art
06.2020
Skills
- Excellent customer service skills
- Cooperative team member
- Strong communication skills Flexible schedule
- Superior phone etiquette
- Call Center operations
- Microsoft Office Suite
- Fluent in English, French, sousou Mandingo,
Timeline
Intern
Saint Barnabas Hospital
09.2022
Home Health Aide
Platinum Care Services
04.2019 - 03.2020
Computer Lab Assistant
Borough of Manhattan Community College
09.2018 - 12.2019
Intern
Sauti
03.2014 - 06.2014
Cashier
Western Beef
03.2013 - 07.2018
Lehman College/CUNY
Bachelor of Science from Health Services Administration
Borough of Manhattan Community College/CUNY
Associate degree from Liberal Art
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