Open To Work
Balmen Ovalles
Lake Alfred,FL
Summary
Results-oriented professional, prepared for opportunity in account management. Proven track record of fostering strong client relationships and delivering customized solutions to meet client needs. Highly collaborative team player with focus on achieving results and adapting to evolving demands. Known for excellent communication and problem-solving abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Agent
New York Life Insurance Co
03.2023 - Current
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Conducted research to identify competitive rates and benefits offered by other providers.
Financial Advisor
Strategic Consulting
03.2023 - 01.2024
- Increased client satisfaction by providing personalized financial advice and investment strategies.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Managed risk effectively through careful analysis of clients'' needs and portfolio diversification strategies.
- Analyzed clients'' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
Senior Mortgage Underwriter
Rocket Mortgage
04.2020 - 10.2022
- Enhanced loan quality by meticulously reviewing and analyzing complex financial documents, credit reports, and appraisals.
- Reduced loan processing time by implementing efficient underwriting practices and effectively collaborating with loan officers.
- Ensured compliance with federal regulations and company policies through diligent examination of mortgage documentation.
- Maintained a high level of customer satisfaction by providing timely responses to inquiries and addressing concerns promptly.
Finance and Sales Manager
Earnhardt Honda
11.2012 - 04.2020
- Increased revenue by developing and implementing strategic financial plans and sales strategies.
- Streamlined financial processes for improved efficiency and cost reduction.
- Managed sales team to exceed performance targets and drive company growth.
- Collaborated with cross-functional teams to identify new business opportunities and expand market share.
- Analyzed financial data to identify trends and potential areas for improvement, driving informed management decisions.
Education
Accounting And Business Management Focus - Accounting And Business Management
UASD University
Santo Domingo, Dominican Republic01.2001
Skills
- Medical Billing & Collections
- Denial Management & Appeals
- Insurance Follow-Up (Commercial, Medicare, Medicaid)
- Customer relationship management
- HIPAA Compliance
- Patient Account Resolution
- EMR / Billing Systems (Epic, Cerner, Meditech, Athena, etc)
- Professionalism and ethics
- Licensed insurance agent
- Customer service
- Quotes and sales
- Licensed insurance professional
- AR & Aging Resolution
- EOB Review & Payment Posting
- Payer Portals & Claim Scrubbing
Accomplishments
- Successfully appealed 85% of denied claims for medical necessity and coding errors
- Increased monthly collections by 17% by prioritizing high-dollar claims
- Maintained AR aging under 50 days consistently across multiple payers
- Resolved complex patient billing issues while maintaining HIPAA compliance
- Reduced patient billing complaints by 18% through clear communication
- Reduced denial rate by 25% by analyzing EOB trends and implementing targeted payer follow-up strategies.
Certification
- Licensed [Health] - [2024]
- Licensed [Life & Annuity] - 2023
- [MNLS] Mortgage Banking - Underwriter License - [2020]
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
References
References available upon request.
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteOn-SiteTimeline
Insurance Agent
New York Life Insurance Co
03.2023 - Current
Financial Advisor
Strategic Consulting
03.2023 - 01.2024
Senior Mortgage Underwriter
Rocket Mortgage
04.2020 - 10.2022
Finance and Sales Manager
Earnhardt Honda
11.2012 - 04.2020
Accounting And Business Management Focus - Accounting And Business Management
UASD University