BALMORE BENITEZ
Summary
Team Lead–focused professional with hands-on experience training and guiding teams in janitorial and operational environments, combined with call center experience in banking and financial services. Proven ability to support employee onboarding, coaching, and daily team coordination while promoting strong teamwork and accountability. At Truist, handled high-volume inbound calls supporting business and consumer clients with debit and credit cards, consumer care, credit care, mortgage, and auto loan accounts. Recognized for clear communication, problem-solving, and maintaining service quality in fast-paced, performance-driven environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operation manager
WBS
01.2022 - Current
- Handle calls
- Take payments
- Review accounts
- Manage team of 20-30 employees
- Payroll
- Timeclock
- Corrective Action
- Performance
- Scheduling
- Excel, Word, Outlook and Multiple billing systems
- Trainer
Call Center Representative
Truist Bank
01.2024 - 01.2026
- Managed high-volume inbound calls
- Assisted with credit/debit cards, loans & mortgage accounts
- Processed payments and verified account info
- Resolved disputes & escalated issues
- Provided banking product education & security support
- Business Debit card & Credit card
Education
High School Diploma -
Irving High School
Irving01.2022
Skills
- Team management
- Payroll administration
- Scheduling
- Performance evaluation
- Training and development
- Customer relationship management
- Decision Making
- Time Management
Certification
- HR OSHA Safety Training Certified, 2024
- CSS Certified
- RSBM Certified
- HACCP Certified
References
- Blanca Rangel, Site Manager, WBS, 214-968-9863
- Michael Zavala, Operations Manager, WBS, 972-890-8341
Languages
- English
- Spanish, Read, Write, Speak and Translate very proficient
- English, Read, Write, Speak and Translate very proficient
Timeline
Call Center Representative
Truist Bank
01.2024 - 01.2026
Operation manager
WBS
01.2022 - Current
High School Diploma -
Irving High School