Balmu Martin
Magnolia
Summary
Dedicated bus operator with a clean driving record and a strong focus on safety, recognized for enhancing passenger satisfaction at New York City Transit Authority. Proven ability to conduct thorough pre-trip inspections and build strong relationships with passengers, ensuring timely and efficient transportation while adapting to changing conditions.
Experienced with navigating complex routes and ensuring passenger safety. Utilizes strong communication skills to manage diverse passenger needs effectively. Track record of reliability and punctuality in all aspects of transportation duties.
Diligent School Bus Driver with solid background in safely transporting passengers. Successfully navigated various routes and schedules, ensuring timely arrivals and departures. Demonstrated excellent communication and problem-solving skills to handle diverse passenger needs and on-the-road challenges.
Overview
1
1
Certification
41
41
years of professional experience
Work History
Bus Driver
Hilton
Camden, DE
10.2023 - Current
- Monitored vehicle performance, reporting maintenance issues to ensure operational efficiency.
- Adhered to all safety regulations and traffic laws while operating passenger vehicles.
- Operated school bus safely, ensuring compliance with all traffic laws and safety regulations.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and functionality.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
Bus Operator
New York City Transit Authority
New York, NY
06.1993 - 03.2021
- Operated buses along designated routes, ensuring timely and safe transportation for passengers.
- Monitored and adhered to traffic regulations, promoting safety and efficiency during transit operations.
- Assisted passengers with inquiries and provided exceptional customer service throughout journeys.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with operational standards.
- Collaborated with dispatchers to manage schedules and respond to real-time service changes effectively.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
School Bus Driver
New York Bus Service
The Bronx, NY
09.1989 - 08.1996
- Operated school bus safely, ensuring timely transportation for students.
- Conducted pre-trip and post-trip vehicle inspections to maintain safety standards.
- Monitored student behavior during transit, promoting a safe and respectful environment.
- Communicated effectively with parents and school officials regarding transportation updates.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Conducted pre-trip and post-trip inspections of the school bus, documenting any issues and ensuring compliance with regulations.
Paraprofessional
New York City Board of Education
New York, NY
10.1985 - 08.1989
- Supported instructional staff by preparing materials and maintaining classroom organization.
- Assisted students with diverse learning needs to enhance academic understanding and engagement.
- Implemented behavioral management strategies to promote a positive learning environment.
- Collaborated with teachers to develop tailored educational plans for individual student success.
- Monitored student progress, providing feedback and adjustments to support learning objectives.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
Education
No Degree - Business Administration
New York City College
New York, NYSkills
- Clean driving record
- Safety-focused
- Pre-trip inspections
- Weather condition driving
- Customer relations
- Passenger boarding
- Rule enforcement
- Strong working relationships
- Dependable and trustworthy
- Dependability and punctuality
- Adaptable to change
Accomplishments
Throughout the 35 years of Operating a Bus I have enjoyed learning how to be Defensive Driver,Customer related, most of all Safety.
Certification
Safe Driving no chargeable accidents for 10 years. Perfect attendance.
2 1st place awards in the Bus Rodeo. Customer Commendations Letters.
Timeline
Bus Driver
Hilton
10.2023 - Current
Bus Operator
New York City Transit Authority
06.1993 - 03.2021
School Bus Driver
New York Bus Service
09.1989 - 08.1996
Paraprofessional
New York City Board of Education
10.1985 - 08.1989
No Degree - Business Administration
New York City College
Participate in Bus Rodeos
2 1st place Awards with plagues. Also was award $500.00 savings Bond.