Balqeyso Abdi
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
3
3
years of professional experience
Work History
Junior UX Designer
Moment Studio
Remote
05.2023 - Current
- Design a responsive mobile and Ipad children's application that is for collaboration, and educational purposes between children, lead UX researcher, and UI designer
- Attention to detail, creative skills, and showing the ability to solve problems as a team lead
- Communicate and collaborate with clients to lead a team of 5 designers in upholding the company's high product standards and design principles
- Provide daily feedback during stand-up meetings to the team in a highly collaborative and agile environment
- Research children's safety to maintain the priority by using parental feedback from previous designs, downloading of images were removed and added a new feature allowing parents to approve posting on the new redesigned platform.
Barista
Starbucks
Milpitas, CA
01.2022 - 05.2023
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
Barista , Busser and Front Desk
Hotel Atwater and Avalon Grille
Catalina island, California
05.2021 - 08.2021
- As a Front Desk Agent at Hotel Atwater, my primary responsibility is to ensure excellent customer service to all guests and provide them with a memorable experience during their stay on Catalina Island
- I work closely with the hotel staff to create a welcoming and hospitable environment for our guests
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Bussed and reset tables in an orderly fashion.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Took initiative to help others whenever necessary.
Education
Associate of Science - Psychology
Mission College
Santa Clara, CASkills
- Communication
- Customer Service
- Organization
- Multitasking
- Hospitality
- Problem-solving
- Adaptability
- Patience
- Efficiency
- Empathy
- Design
- Tech tools
- Research
Timeline
Junior UX Designer
Moment Studio
05.2023 - Current
Barista
Starbucks
01.2022 - 05.2023
Barista , Busser and Front Desk
Hotel Atwater and Avalon Grille
05.2021 - 08.2021
Associate of Science - Psychology
Mission College
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