Balu Karthikeyan

Delivering business impact workshops, technical demonstrations, product trainings, and specialized coaching to industrial customers to accelerate product adoption. Presenting at global conferences, regional seminars, and industry focused users groups.

Expediting customer's ROI by leveraging industry expertise in utilities, pharmaceutical, life sciences, power generation, T&D, renewable energy, and oil & gas. Onboarding customers on their advanced analytics journey by integrating OSIsoft (AVEVA) data infrastructure with cloud services.

Serving as industry champion for datacenter, facilities, smart cities, and infrastructure. Overseeing partner and system integrators enabled program by creating training and accreditation material. Automated test accreditation platform saved 120 resource hours per year.

Communicated with key stakeholders on Operational Intelligence data value addition in Big Data, IoT, AI, and ML space. Initiated strategic conversation for use-case discovery, OSIsoft PI product positioning, Cloud migration strategies towards Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). Conducted product demonstration, workshops, and learning labs to drive PI Infrastructure adoption.

Collaborated with the channel partners, system integrators, customers and OSIsoft staff to develop, architect, and document best fit solutions. Participated in critical and high business impact service engagements. Mentored team members on industry, product, and technology topics. Supported sales on both presales and post-sale initiatives. Developing business insights for go-to-market strategies with OSIsoft partners.

Enabled OSIsoft customers integrate business intelligence with operational intelligence. Supported enterprises to push operational data to cloud platforms such as AWS, and Microsoft Azure. Provided geospatial situational awareness expertise by integrating OSIsoft PI System with Esri ArcGIS platform.

Installed completed suite of OSIsoft PI infrastructure at the customer sites. Advised OSIsoft PI System architecture advisory for data infrastructure deployment. Lead technical workshops to organizations with an emphasis of reducing CAPEX and optimizing OPEX.

Served as the single point-of-contact between OSIsoft and their Enterprise Agreement (EA) customers. Delivered projects and services to the enterprise customers with lifetime contract values of over $30MM. Implemented PI infrastructure projects for California Energy Commission (CEC) funded projects involving research institutions with the grant value over $15MM.

Developed enterprise roadmaps to rollout OSIsoft PI infrastructure to support customer portfolio. Organized business impact workshops to integrate operational intelligence with business intelligence. Coordinated proof-of-concept, proof-of-value projects to drive OSIsoft PI product adoption.

Successfully deployed Big Data enablement projects/programs at San Diego Gas & Electric (SDG&E), City of Riverside, EDF-RE, Sunpower, Avangrid (fka Iberdrola Renewables), Peak RC, California Independent System Operator (CA-ISO), Silicon Valley Power, & Vestas-Upwind.

Mentored tech support engineers and senior tech support engineers on escalated cases. Served as a customer advocate to expedite addressing customer’s major pain points through software upgrades and patches.

Created knowledge base articles on best practices, known issues, and technical limitations on the OSIsoft PI technologies. Eliminated up to 30% of tech support cases on PI clients, and PI batch based products through customer-facing knowledge base articles. Steered product roadmap direction based on high-stake inputs.

Created and delivered week long training courses for OSIsoft professionals in Asia-Pacific. Evaluated, and optimized the performance of Microsoft Azure-based virtual learning environment (VLEs) for OSIsoft training.

Developed Hyper-V test infrastructure to analyze customer issues pertaining to PI Batch, RtReports, PI Event Frames, and dedicated to over 200+ OSIsoft tech support engineers worldwide. Improved customer satisfaction (CSAT) scores on the most complicated PI Batch line of products from early 4's to 4.6.

Extended tech support escalation coverage from 14 to 22 hours/day on PI Batch line of products through classroom training, and one-on-one mentoring.

Audited tech support cases for technical accuracy, e.g., proper selection of solutions, reasons, and products. Reviewed user manuals, support notes, tech tips, and internal training material.

Analyzed case tracking database for defect patterns on the responsible products. Coordinated with product management, development, and marketing to ensure seamless release of software and patches.

Provided technical support for OSIsoft PI data archives, PI Interfaces, and PI client applications. Resolved end-customers and system integrators issues arising from configuration mismatches, known issues, software bugs, and user errors.

Prepared and presented coherent feedback to escalation team for efficient troubleshooting. Monitored the customers PI infrastructure assets through the network operating center (NOC). Created internal support notes and external customer facing knowledgebase articles.

Tested and validated the functionality of OSIsoft Client applications against the test scripts. Generated standard test procedure for PI Server System Management Tools (PI-SMT). Demonstrated the integration of OSIsoft’s PI products with Microsoft’s Office Business Applications (OBA) in Office Developers Conference. Installed completed suite of OSIsoft PI infrastructure at the customer sites.

• Technical leader for design and development of flow control valves, system protection valves, and exhaust valves
• Evaluated performance and endurance of air-cooled and water-cooled compressors with improved surface area on reed valves
• Expedited product development, tool and die development using Rapid Prototyping technologies
• Drafted specifications for engineering changes to suit QS 9000 requirements
• Experienced in applying concepts of 5S, Continuous Improvement, TQM, FMEA, and Design of Experiments