Balungile Van Buren
Binghamton,NY
Summary
Passionate Mental Health Advocate Dedicated to Teamwork and Community Well-Being
Overview
13
13
years of professional experience
Work History
EHR Support & Training Specialist
The Children's Home of Wyoming Conference
12.2024 - Current
- Coordinate and lead group and one-on-one EHR documentation training sessions for end users.
- Develop role-specific training manuals and job aids tailored to clinical and administrative staff.
- Maintain and update training materials to align with current workflows, policies, and best practices.
- Design, build, and maintain EHR forms, including new program templates, discharge summaries, assessments, and treatment plans.
- Provide technical support through ticketing systems, troubleshooting user issues and escalating as needed.
- Conduct testing, validation, and implementation of EHR software upgrades and system enhancements.
- Create, manage, and maintain user accounts, roles, and permissions for new and existing staff.
- Ensure compliance with HIPAA regulations by safeguarding the security and privacy of client health information.
- Coordinate the verification, credentialing, and activation of providers authorized to prescribe controlled substances.
Patient Service Specialist
Guthrie Lourdes Hospital
03.2024 - 12.2024
- Processed and entered patient laboratory orders with a high level of accuracy and attention to detail
- Reviewed and verified laboratory order information to ensure compliance with provider directives and laboratory policies
- Prepared and labeled laboratory specimen tubes in accordance with safety and quality standards
- Coordinated specimen collection and workflow logistics to support efficient daily laboratory operations
- Managed faxing and distribution of laboratory orders, test results, and administrative documentation to medical offices and providers
- Served as a primary administrative point of contact for patients and healthcare offices, professionally handling calls, inquiries, and scheduling-related requests
Personal Administrative Assistant
NDA (Business Owner)
01.2013 - 07.2017
- Managed and maintained executive personal calendar, email, and phone communications with discretion and efficiency
- Scheduled and coordinated medical and personal appointments
- Oversaw personal mailing, shipping, and document handling
- Served as primary liaison between home and business offices, ensuring seamless communication
- Created, organized, and maintained Google Workspace and Excel documents for accurate data tracking and entry
- Monitored inventory and stocked home and office supplies as needed
- Coordinated travel and accommodation arrangements for employer and personal/business associates
- Supervised home maintenance vendors and cleaning staff, managing schedules and service quality
Education
Bachelor of Arts - Psychology
SUNY Empire State College
Saratoga Springs, NY12-2026
Associate of Arts - Psychology
Hudson Valley Community College
Troy, New York, NY05-2016
Skills
- Proficient in digital training delivery
- Project management
- Cultivating strong partnerships
- Customer service
- Data management
- Effective communication skills
Timeline
EHR Support & Training Specialist
The Children's Home of Wyoming Conference
12.2024 - Current
Patient Service Specialist
Guthrie Lourdes Hospital
03.2024 - 12.2024
Personal Administrative Assistant
NDA (Business Owner)
01.2013 - 07.2017
Bachelor of Arts - Psychology
SUNY Empire State College
Associate of Arts - Psychology
Hudson Valley Community College