Balwinder Aulakh
Salt Lake City,UT
Summary
Results-oriented General Manager with over 17 years of experience in creating strategic alliances with owners and corporate executives to effectively align with and support key business initiatives. Skilled in building and retaining high-performance teams, this progress-driven planner leverages effective daily planning, budgeting, and resource management to consistently achieve operational objectives. With a proven track record of success, dedicated to driving growth and exceeding expectations in a fast-paced and competitive environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
Hampton Inn By Hilton
03.2007 - Current
- Promoted from Sales Manager.
- Assisted owners weekly regarding day-to-day operations to ensure overall productivity with building process.
- Prioritized deadlines such as ordering, deliveries, meeting calls, staff training, vendors.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Set weekly meetings with hotel owners on city regulations, licensing, chamber of commerce requirements/events.
- Submitted detailed weekly reports to Corporate Regional of Operations and Task Force Manager to ensure proper timeline of opening.
- Kept track of vendors and contractors to ensure Quality Assurance standards are met.
- Hosted job fairs and solely conducted speed interviews hiring hotel 20+ staff members.
- Developed a supportive relationship with corporate level personnel for Hilton to constantly guarantee all brand standards are put in place throughout opening process.
- Managed large shipments of product and equipment and created detailed plans for contracting team and hotel staff to organize efficiently in the hotel according to brand standards.
- Implemented a very particular schedule for overall productivity for staff and contracting team.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Assisted Sales Manager attending city events and training sessions, in person/virtual meetings for updates on new brand implementation during opening process.
- Met payroll budget and surpassed expectation with managing monthly expenses (inventory, payroll, supplies, vendor checks).
- Hired/Released staff members as per the hotel need.
- Set up meetings and aided Sales Manager to boost group room block and meeting space revenue.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Hotel Sales Manager
Quentin Hotel
03.2003 - 02.2007
- Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
- Established strong relationships with key industry partners and clients, leading to repeat business and referrals.
- Increased hotel bookings by developing and implementing strategic sales plans targeting various market segments.
- Participated in industry events such as trade shows and conferences to network with potential clients and promote the hotel brand.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Identified opportunities for growth by conducting market research and analyzing competitor strategies.
Education
Hospitality Management - Hospitality Administration And Management
CHN University
Leeuwarden06.2003
Skills
- Supervision and training
- Budgeting and cost control strategies
- Inventory management
- Purchasing and planning
- Project management
- Schedule management
- Profit and loss accountability
- Sales planning and implementation
- Financial management
- Staff supervision, training and development
- Vendor relationships
- Client relations
Certification
- Certified General Manager, Hilton Hotels - 2008
- Certified Sales Manager, Hilton Hotels - 2008
- Food Handler/CPR
- CM - Certified Manager Certification
Accomplishments
- Staffing - Worked directly with Human Resources to streamline thehiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Hindi
Professional Working
Punjabi
Full Professional
Dutch
Limited Working
Timeline
GENERAL MANAGER
Hampton Inn By Hilton
03.2007 - Current
Hotel Sales Manager
Quentin Hotel
03.2003 - 02.2007
Hospitality Management - Hospitality Administration And Management
CHN University
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