Highly experienced Professional known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
35
35
years of professional experience
Work History
Private Caregiver
Self-employed
07.2011 - Current
Maintained clean, safe, and well-organized patient environment.
Provided emotional support and companionship to patients, promoting overall wellbeing.
Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
Maintained a safe and clean environment, reducing the risk of infection or injury.
Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced self esteem.
Assisted clients with daily living activities for improved quality of life.
Provided safe mobility support to help patients move around personal and public spaces.
Managed patient medications, ensuring accurate dosages and timely administration.
Enhanced patient comfort by providing compassionate and attentive personal care.
Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
Transported individuals to events and activities, medical appointments, and shopping trips.
Monitored vital signs and reported any abnormalities to healthcare providers promptly.
Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
Facilitated patient mobility by assisting with transfers, ambulation, and exercises as prescribed by therapists.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Transported patients via wheelchair to and from rehabilitation and daily activities.
Sales Associate
Lenny's Home Furnishings
11.2009 - 07.2011
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Solved customer challenges by offering relevant products and services.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Managed inventory to ensure product availability, contributing to uptick in sales.
Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Used in-store system to locate inventory and place special orders for customers.
Recommended complementary purchases to customers, increasing revenue.
Residential Account Representative
Aaron Corporate Furnishings
08.1989 - 06.2006
Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Contacted customers to assess satisfaction and current needs.
Assisted clients in navigating complex financial and legal processes to reduce risks.
Kept detailed records of customer interactions for optimal traceability.
Implemented customized account plans to meet individual client needs.
Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
Consistently exceeded quota expectations leading the way among fellow representatives.
Retained high-value clients by providing exceptional support and personalized service.
Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
Collaborated with other departments to address customer needs and service requests.
Expanded customer base by conducting market research and identifying potential leads.
Supported customer satisfaction through regular follow-up and communication.
Increased sales opportunities by identifying and targeting potential leads through detailed market analysis.
Assisted in development of marketing materials targeted at key demographics, increasing brand awareness and client engagement.
Developed and maintained strong relationships with key accounts to ensure client retention.
Strengthened company reputation with exceptional service, handling client concerns with professionalism and patience.
Led quarterly review meetings with clients to discuss performance, address concerns, and plan for future collaboration.
Fostered long-term business relationships, ensuring robust and loyal client base through regular follow-ups.
Conducted thorough needs assessments for clients to align our services with their goals, resulting in higher client satisfaction.
Managed diverse client portfolio, adapting strategies to meet unique needs of each account and drive success.
Advocated for clients within company, ensuring their feedback and needs were prioritized in product development.
Enhanced client satisfaction by effectively managing and resolving account inquiries.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Presented professional image consistent with company's brand values.
Built relationships with customers and community to promote long term business growth.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Attended monthly sales meetings and quarterly sales trainings.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Stayed current on company offerings and industry trends.
Monitored service after sale and implemented quick and effective problem resolutions.
Developed and maintained strong working relationships with professionals within assigned territory.
Recorded accurate and efficient records in customer database.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Top Sales Rep in company in 2002 and 2003. Out of 70 stores.