Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

BAMBI PETERSON

Sales
Grand Junction,CO
BAMBI PETERSON

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Sales. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

8
years of professional experience

Work History

Klarus

Care Giver
12.2021 - Current

Job overview

  • Provided compassionate care to my 24yr old son, adapting to his a needs
  • Coordinated transportation services when necessary
  • Implemented safety measures by providing assistance with transfers and positioning devices
  • Encouraged independence
  • Assist with activities of daily living such as bathing, dressing and grooming
  • Maintained a clean environment by following proper infection control protocols
  • Utilized problem solving techniques to resolve challenging situations
  • Administered medications in accordance with physician orders, ensuring accurate dosage and timing
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Managed and coordinated multiple projects while ensuring timely completion
  • Focused on learning new skills and staying updated with industry changes.

Above All Window Cleaning & Services

Project Manager
06.2020 - 12.2022

Job overview

  • I have identified ways to enhance the efficiency of operations and implemented process changes accordingly. For instance, I introduced client questionnaire that helps us better understand what our customers are looking for, without wasting their precious time.
  • Focused on learning new skills and staying updated with industry changes. Convention for flooring up and coming in carpet and Hard Surface flooring.
  • Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Managed and coordinated multiple projects while ensuring timely completion
  • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
  • Met deadlines while maintaining high-quality deliverables, and managed projects with tight deadlines and limited resources.
  • I have carried out regular maintenance tasks as per the schedule.
  • Assessed customer needs and created solutions that exceeded expectations. Troubleshoot minor problems and reported larger technical issues
  • Developed project plans, tracked progress, and reported results to stakeholders
  • Developed and initiated projects, managed costs, and monitored performance
  • Drafted project reports to identify successful outcomes, insights and future recommendations
  • Verified quality of deliverables and conformance to specifications before submitting to clients

Grand Vista

Front Desk Receptionist
08.2015 - 09.2020

Job overview

  • Monitored inventory levels of office supplies to ensure adequate stock was always available
  • Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
  • Managed 30 to 40 incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
  • Processed payments received from customers via cash or credit card transactions accurately and efficiently
  • Coordinated with other departments to facilitate efficient operations throughout the organization
  • Updated client contact information regularly in order to keep accurate records of communications sent out
  • Performed data entry and administrative duties such as filing, scanning documents, updating databases.

StarTech

Call Center Customer Service Representative
08.2018 - 02.2020

Job overview

  • Documented processes and procedures related to daily operations
  • Built positive relationships with customers by demonstrating empathy and understanding their needs
  • Collaborated closely with other departments to ensure proper resolution of customer issues
  • Proficiently handled up to 40 customer calls with patience, tact, and diplomacy
  • Demonstrated proficiency in providing excellent customer service, resolving customer inquiries and complaints, and maintaining a professional demeanor
  • Continuously improved technical knowledge related to products and services provided by the organization
  • Adhered to all established procedures for handling confidential information securely
  • Utilized problem-solving techniques to resolve customer issues quickly and efficiently
  • Maintained accurate records of customer interactions and transactions in the database system
  • Exhibited strong communication skills to effectively convey information to customers via phone or email
  • Assisted other representatives when needed during peak times or emergencies

Education

Cedaredge High School
Cedaredge, CO

High School Diploma
05.1998

Delta Montrose Vocational College
Delta, CO

Business Administration Certificate from Business Education
06.2002

Skills

  • Project Development, Estimation and Bidding
  • Contract Management
  • Workforce Scheduling and Oversight
  • Business Planning, Sales and Marketing
  • Installation Scheduling
  • Conflict Management Problem Analysis
  • Purchasing and Procurement
  • Quality Assurance and Control
  • Warehouse Operations
  • Microsoft Office Suite Expertise

Timeline

Care Giver

Klarus
12.2021 - Current

Project Manager

Above All Window Cleaning & Services
06.2020 - 12.2022

Call Center Customer Service Representative

StarTech
08.2018 - 02.2020

Front Desk Receptionist

Grand Vista
08.2015 - 09.2020

Cedaredge High School

High School Diploma

Delta Montrose Vocational College

Business Administration Certificate from Business Education

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