Bambi Peterson
Grand Junction,CO
Summary
Seeking Sales Manager role with8 years of customer service and project management experience. Excelled in project coordination, process improvement, and maintaining high customer satisfaction as Project Manager. Proven track record in relationship building, problem resolution, and efficient operations management.
Overview
9
9
years of professional experience
Work History
Lead CSR
Grand Valley Veterinary Emergency Center
Clifton, Colorado
06.2024 - 12.2024
- Provided top quality control and eliminated downtime to maximize revenue.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided expert customer service and support to customers, including troubleshooting technical issues.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Responded quickly and efficiently when presented with emergent situations requiring immediate attention.
- Provided emotional support to patients and their families during difficult times.
- Conducted pre-triage assessments of patients in order to determine the urgency of their needs.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
Care Giver
Klarus
Grand Junction, CO
12.2021 - 04.2024
- Facilitated patient mobility and ensured safety through effective use of transfer techniques and positioning equipment
- Provided essential support with personal hygiene tasks, including bathing, dressing, and grooming to maintain patient comfort and well-being
- Managed medication schedules and administration in strict adherence to physician directives, maintaining precise dosage and timing
Counter Clerk
Ferguson Plumbing Supplies
Grand Junction, CO
09.2023 - 02.2024
- Managed the front counter at Ferguson Plumbing Supplies, effectively assisting customers with product selection, processing transactions, and resolving inquiries, while maintaining an organized and welcoming environment
Project Manager
Above All Window Cleaning & Services
Grand Junction, Colorado
06.2020 - 03.2023
- Enhanced operational efficiency by identifying and executing process improvements in maintenance and installation procedures
- Addressed customer inquiries promptly, resolving issues effectively to maintain service quality and satisfaction
- Coordinated with leadership to define goals and objectives, ensuring successful project management under resource constraints and strict timelines
Front Desk Receptionist
Grand Vista
Grand Junction, Colorado
08.2015 - 09.2020
- Provided exceptional customer service by promptly and courteously addressing inquiries and resolving complaints, ensuring customer satisfaction
- Handled incoming calls effectively, directing them to the correct staff or recording comprehensive messages when required
- Processed customer payments through cash or credit card transactions with accuracy and maintained up-to-date client contact information for reliable communication records
Customer Service Representative - Call Center
StarTech
Grand Junction, CO
08.2018 - 02.2020
- Facilitated resolution of customer inquiries by coordinating with cross-functional teams, ensuring issues were addressed in a timely and satisfactory manner
- Handled sensitive customer situations with discretion, adhering to HIPAA regulations to protect confidentiality
- Recorded and maintained detailed records of customer interactions and transactions, upholding a high standard of data accuracy and service documentation
Education
High School Diploma -
Cedaredge High School
Cedaredge, CO05.2019
Business Administration Certificate -
Delta Montrose Vocational College
Colorado05.2002
Skills
- Professional Relationships, Client Requirements, First Aid and Safety, ADLs Assistance, Progress Documentation, Emotional Support, Medication Administration, Time Management, Records Maintenance, Medication and Appointment, Adaptable and Flexibility, Multitasking and Organization, Complex Problem-Solving, Microsoft Office, Adobe
- Scheduling
- Creative problem solving
Timeline
Lead CSR
Grand Valley Veterinary Emergency Center
06.2024 - 12.2024
Counter Clerk
Ferguson Plumbing Supplies
09.2023 - 02.2024
Care Giver
Klarus
12.2021 - 04.2024
Project Manager
Above All Window Cleaning & Services
06.2020 - 03.2023
Customer Service Representative - Call Center
StarTech
08.2018 - 02.2020
Front Desk Receptionist
Grand Vista
08.2015 - 09.2020
High School Diploma -
Cedaredge High School
Business Administration Certificate -
Delta Montrose Vocational College
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