Overview
Work History
Education
Skills
Timeline
Generic

Bambi Pumphrey

Ocala,FL

Overview

24
24
years of professional experience

Work History

Independent Contractor - Driver

Sparks / Walmart - DoorDash / Self-Employed
03.2019 - Current
  • Delivered goods and services to customers on time and in excellent condition.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Achieved consistently high customer scores due to exceptional service.

Sandwich Artist

SUBWAY®Restaurants
08.2022 - 06.2023
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.

Tell Marketing / Customer Service /Temp Service

Manpower / Global Response - Superior Contact
08.2016 - 12.2017
  • Inbound calling for Connections Academy, National Geographic, and Hess toy trucks.
  • Connections Academy consists of enrolling new students, transferring calls to correct enrollment departments, and academic placement services. Password resets, technical support, information on different state regulations, and services along with all the state enrollment; and procedures for student academic placement.
  • Hess toy trucks program, a promotional one-time, Holiday new creation of the products. Sold Trucks until sold out for the Holidays.
  • National geographic program inbound sales and customer service for magazines or merchandise and tracking orders in warehouse. Refunds for lost items or charge account problems. Up sales.
  • Superior Contact Electric and Gas Utilities : for multiple states with Nextera as a supplier. This was a Non-Profit Government Aggregation program from Delegated States that must choose a supplier to be automatically enrolled with the Aggregation Program with the community vote. Inbound customer questions about the regulation of the supplier charges with the Aggregation Program NOPEC, or the supplier changes in the community and how that affects the rates on customer usage. Customer service to opt- out or opt-in to NOPEC Aggregation Program.

Assistant Manager

Advance America
04.2007 - 01.2013
  • Project of monthly projections for the month. Marketing with local businesses and marketing plans for company growth. Opening new agreements and holding on to loyal customers. Collecting on past due accounts with customer relations in mind. The best collection numbers in the district during my employment. As a last resort filing for Garnishments and Court appearances. Checking on funds with local banks for collections on past due accounts. Preparing for State and Government audits by conducting the proper way of each agreement to be processed and proper paperwork and filing. Keeping good customer repor to achieve the best customer relations. Opening, closing, and end of day paperwork with the deposit. Designated at achieving expanded growth and revenue with both sales and collections. Maintained and budgeted monthly and yearly budget sheets. Coordinated customer lease agreements and collections with sales, hitting monthly goals. Delivered promotional offers provided by companies such as; taxes - with e-file during tax season. MoneyGram services, such as send, receive, and bill pay with procedures and fraud control. Selling Visa debit cards and gift cards with monthly marketing floor plans. Recruited new employees into franchise. Supervised store hours opening and closing with proper cash handling and responsibilities. Presented marketing ideas with local businesses marketing opportunities to bring in revenue. Door to door promotions for customer intake and promoted company in local City events and Holiday celebrations. Generated a low percentage of 10% in collections and an average of 10 new customers a week.

Training and DevelopManager

Appliance & Furniture Rental All
09.2006 - 02.2007
  • Manager projections for monthly goals. Scheduling payment plans for customer agreements while keeping company standards at all time high. Counseling my delegation towards customer situations with credibility and the company. Coordinated the interest of parties with furnishing and a floor plan of their home, negotiating on the price and the terms of agreement. Investigator for stolen property to seek out and obtain merchandise, Filing garnishments towards wages and reports to Credit Bureau Agencies. Budget and coordinate a marketing calendar each month on how to promote account manager growth and sales in the company.

Account Manager

Rent-A-Center NPS
09.2005 - 08.2006
  • Account manager transfer to Dover, Delaware; Rent-A-Center from Ocala, Florida; Rent-A-Center.

Account Manager

Rent-A-Center NPS
02.2003 - 09.2005
  • Sales representative that advanced to account manager. Scheduling payment plans for customer accounts while complying to the company's credit standards and increasing efficiency. Maintain $250-300 lease agreements for customer purchases, scheduling payment plans for customer accounts while repossession of delinquent property. Accepting responsibilities for accounts that were delinquent and when they would have next payment. Counseling with delegation towards the customer situation. Maintaining customer accounts with credibility. Delivery driver with class d license for florida. Working as an investigator for stolen property to seek out and obtain merchandise. Keeping inventory of store. Top sales representative in marketing and collections for each week. employed

Accountant Clerk

Ocala Nissan Mitsubishi
09.1999 - 07.2003
  • Begin as a receptionist and service cashier for parts and service, this involved closing tickets; and taking in income for service and parts. Completing the auto repairs receipts for accuracy then posting receipts to accounts. Filing, pulling tickets for customer service, answering switchboard intercom telephone, and deposits for parts and service departments. Calculating and computing for accuracy and posting receipts to accounts, evaluing bank deposits for dealership. Accounts receivable and accounts payable. Wholesalers dealer trades, warranty, pulling contracts for customer deals. Tag work, floor plan, income commission slips for employees, cleaning schedules, filing, and typing. Posting receipts to each individual account. Inventories for all new and used vehicles bought at the auctions, with cost of vehicle overhead. Cleaning schedules at the end of the year or if account amounts did not match accounting numbers at any time. Title and tag work for trade and vehicle assembled affidavita for any title work problems. Ordering new title work for lost paperwork, appraising all tag and title registration work for the sale. Conducting wholesale trades from other vehicle participating companies. Calculated employee sale commission slips for employee payout on vehicle. Preparing cost cards and warranty for sale of the vehicle. Max Pearson corporation was structured with five women including myself who ran Ocala Nissan and Automax dealership after sale was conducted the file was sent to our office for completion of the sale.

Education

Associate of Arts - A.A. Degree

College of Central Florida
Ocala, FL
06.2002

Skills

  • Personal growth to be an asset to company gain and revenue A team participant personality The five elements of business Specific Measurable Achievable Relevant And time-based goals S M A R T

Timeline

Sandwich Artist

SUBWAY®Restaurants
08.2022 - 06.2023

Independent Contractor - Driver

Sparks / Walmart - DoorDash / Self-Employed
03.2019 - Current

Tell Marketing / Customer Service /Temp Service

Manpower / Global Response - Superior Contact
08.2016 - 12.2017

Assistant Manager

Advance America
04.2007 - 01.2013

Training and DevelopManager

Appliance & Furniture Rental All
09.2006 - 02.2007

Account Manager

Rent-A-Center NPS
09.2005 - 08.2006

Account Manager

Rent-A-Center NPS
02.2003 - 09.2005

Accountant Clerk

Ocala Nissan Mitsubishi
09.1999 - 07.2003

Associate of Arts - A.A. Degree

College of Central Florida

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Bambi Pumphrey