Bambi Rodriguez
Mukilteo,WA
Summary
Experienced Collection Professional with 20+ years of experience in collections, account receivables, and financial operations. Drives real outcomes by owning efficient resolution of challenges facing both business and customers. Works cross-functionally with all levels within the organization, both internally and externally, to ensure an efficient collection process. Data-driven problem solver with superb interpersonal, communication, and organizational skills and excellent relationship-building capabilities. Prioritizes and balances multiple tasks, leveraging strong organization and time management skills. Versatile team player capable of performing various tasks ranging from routine procedures to ad-hoc projects
Proficient in MS Office Suite, AS400, Oracle, Solomon, NetSuite, Nav, Salesforce, and Get Paid and adept at new technology and software
Overview
14
14
years of professional experience
Work History
Collections - Finance
Loud Technologies
Accounts Receivable Specialist/Vault Clerk/Cashier/Driver Finalizer/Call Center
Costco Wholesales
Senior Collections Analyst/AR Credit Specialist
Onvia
01.2010 - 01.2017
- Managed payment collection on accounts ranging from $1k to $100k for a yearly subscription
- Verified credit history of potential new and renewal clients by researching and inspecting credit
- Reduced bad debt accounts by ~97% (from $160k to $3k) by introducing a new tool
- Performed collection on declined credit cards for customers who paid on payment plans
- Enabled management's data-based decision-making by regularly updating Excel spreadsheets with payment terms, pricing parameters, payment structures, and collection issues
- Empowered tracking of bad debt for the Sales team and management by creating Excel spreadsheets.
Senior Collections Analyst
Zipwhip
01.2019 - 01.2022
- Maximized collection efficiency by taking full ownership of collection duties
- Collected on accounts 30-120 days past due by developing payment plans with customers and slashing balances due on accounts
- Notified management on which accounts need to be collected on by preparing Aging.
Senior Collections Analyst/Finance Generalist
Deltek
01.2017 - 01.2019
- Handled accounts ranging from $1k to $500k for an annual subscription
- Slashed balances on accounts from $160k to $3k by conducting detailed credit checks, identifying credit history, resolving disputes, and reconciling accounts
- Pivoted efficient collection process by preparing monthly collection paperwork on accounts 90+ days past due
- Championed successful resolution of payment disputes by arranging payment plans in cooperation with customers and reconciling accounts
- Boosted collection success and handled settlement offers by closely collaborating with a third-party collections agency
- Addressed client inquiries and facilitated the resolution of account issues by working closely with the Sales department.
Senior Collections Analyst
Twilio
08.2022 - 09.2022
Credit and Collections Analyst
Funko
01.2023 - Current
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
- Assessed credit risk and analyzed financial statements.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Collect on accounts ranging from 1k to 10 million in revenue.
Education
Edmonds Community College
Edmonds, WASkills
- Teamwork and Collaboration
- Positive Reinforcement
- Member Assistance
- Parent Communication
- Relationship Building
- Interpersonal Skills
- Flexible Schedule
Timeline
Credit and Collections Analyst
Funko
01.2023 - Current
Senior Collections Analyst
Twilio
08.2022 - 09.2022
Senior Collections Analyst
Zipwhip
01.2019 - 01.2022
Senior Collections Analyst/Finance Generalist
Deltek
01.2017 - 01.2019
Senior Collections Analyst/AR Credit Specialist
Onvia
01.2010 - 01.2017
Collections - Finance
Loud Technologies
Accounts Receivable Specialist/Vault Clerk/Cashier/Driver Finalizer/Call Center
Costco Wholesales
Edmonds Community College
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