Summary
Overview
Work History
Education
Skills
Timeline
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Bambi Roof

Springfield,IL

Summary

Enthusiastic, reliable worker, experienced in customer service. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in a new setting.

Overview

9
9
years of professional experience

Work History

Pet Stylist Apprentice

PetSmart
Springfield, IL
04.2023 - Current
  • Assisted experienced stylists with bathing, brushing, clipping, and trimming of pets' coats.
  • Observed grooming procedures to learn techniques used by experienced groomers.
  • Sanitized pet grooming tools and equipment after each use.
  • Maintained cleanliness of the work area throughout the day.
  • Provided animals with tender loving care during their stay at the salon.
  • Performed basic health checks on each animal prior to grooming services being performed.
  • Educated customers on proper pet hygiene practices and recommended products for home care of their pets' coats.
  • Adhered to company policies and guidelines when interacting with customers or handling animals.
  • Bathed and groomed pets using gentle techniques.

Shift Supervisor

Starbucks
Springfield, Illinois
04.2016 - 03.2023
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted customers with complaints, questions, and concerns.
  • Assigned each member of our team with specific daily tasks and responsibilities.
  • Processed POS transactions, including cash and credit purchases and refunds.
  • Consistently counted and balanced tills and created deposit and change orders.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Completed standard store opening and closing procedures.
  • Monitored staff performance to ensure quality standards were met.

iOS Tech

Transcom
St. Louis , MO
07.2018 - 10.2018
  • Provided basic troubleshooting for iOS devices and MAC OS computers.
  • Demonstrated up-to-date knowledge on Apple technology, and promoted sales.
  • Researched and sought out solutions to customer issues, and documented all relevant information in our records.
  • Efficiently communicated and worked with team members to find resolutions to unfamiliar problems.

Team Lead/Brand Ambassador

Crossmark
Springfield, IL
02.2015 - 10.2016
  • Planned and organized promotional events by working hand-in-hand with retail store managers and leaders.
  • Set up and broke down promotional booths and tents.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Supervised an onsite team of 20+ and provided training for new employees.
  • Identified opportunities for process improvements, implementing changes when required.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Completed audits by thoroughly documenting tests and findings.
  • Inspected merchandise for quality and arranged proper display locations on floor.

Education

High School Diploma -

Sacred Heart-Griffin
Springfield, IL

Skills

  • Strong leadership and management skills
  • Ability to keep a level head and calm demeanor during high stress situations
  • Ability to work closely with a team in order to most effectively achieve goals and complete assigned projects and tasks
  • 8 Years of cash-handling and customer service

Timeline

Pet Stylist Apprentice

PetSmart
04.2023 - Current

iOS Tech

Transcom
07.2018 - 10.2018

Shift Supervisor

Starbucks
04.2016 - 03.2023

Team Lead/Brand Ambassador

Crossmark
02.2015 - 10.2016

High School Diploma -

Sacred Heart-Griffin

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Bambi Roof