Sarah Stevens
Fayette,ME
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
30
30
years of professional experience
Work History
Food Preparation Worker
SAGE Dining Services
09.2021 - Current
- Prepared and assembled food items according to standardized recipes and safety guidelines.
- Operated kitchen equipment efficiently, ensuring proper usage and maintenance protocols were followed.
- Collaborated with team members to streamline food preparation processes and enhance workflow efficiency.
- Monitored food quality and freshness, implementing corrective measures as needed to adhere to health standards.
- Implemented sanitation guidelines consistently, maintaining a clean and organized workspace throughout shifts.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Handled high-pressure situations calmly and professionally during peak hours of operation.
- Trained new staff members on proper food preparation techniques and kitchen safety protocols, fostering a cohesive work environment.
Customer Service Representative
Envionet
01.1998 - 05.1999
- Resolved customer inquiries efficiently through various communication channels.
- Documented customer interactions accurately in CRM system for future reference.
- Collaborated with team members to enhance service delivery and resolve complex issues.
- Trained new staff on best practices in customer service protocols and systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Front End Supervisor
Barnes & Noble
11.1995 - 03.1999
- Supervised daily operations to enhance customer experience and drive sales growth.
- Trained and mentored team members on best practices in customer service and product knowledge.
- Implemented visual merchandising standards to create appealing product displays that attract customers.
- Ensured compliance with store policies and procedures, fostering a safe and welcoming environment for both customers and employees.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
No Degree - Arts Education
University of Maine At Augusta
Augusta, MESkills
- Customer service
- Safe food handling
- Team collaboration
- Time management
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Complaint handling and resolution
- Payment processing
- Professional telephone demeanor
- De-escalation techniques
Timeline
Food Preparation Worker
SAGE Dining Services
09.2021 - Current
Customer Service Representative
Envionet
01.1998 - 05.1999
Front End Supervisor
Barnes & Noble
11.1995 - 03.1999
No Degree - Arts Education
University of Maine At Augusta