Bambi Trummer
Franklinville,NY
Summary
I have over 36 years total, of work experience. I got my first job when I was 16 years old, and haven't stopped sense. Warehouse experience of more than 5 years in my 20's. Which consisted of running a splitter, and multiple other machine operations, and line production.
I have have also worked through 2 temp services, which gave me alot of different training in multiple factory and warehouse trades. I have never had any issues getting along with any other employee I have had the pleasure of working beside. I generate a very friendly attitude with every person I meet.
My management skills are top notch, and has progressed highly over the years. I treat all of my employees with respect, as well as my managers and supervisors.
My communication skills are excellent and very forthcoming.
Energetic and Enthusiastic with a highly courteous demeanor, and very advanced listening skills.
My years in employment has taught me respect for others, sympathy, and empathy for the people I work for, and with.
I am a great multi-tasker
Neat,clean and professional appearance
Reliable team worker
Reliable and punctual
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Family Dollar/Dollar Tree
Arcade, NY
06.2015 - Current
- Developed and maintained positive customer relations by addressing customer concerns, providing information, and processing payments.
- Oversaw the daily operations of the store, including inventory management, staff scheduling, and cash handling.
- Assisted Store Manager in developing strategies to increase sales, improve customer service, and maximize profits.
- Ensured compliance with company policies and procedures for safety, security, cleanliness, and customer satisfaction.
- Conducted regular performance appraisals for store personnel to identify areas needing improvement or additional training.
- Monitored stock levels on a daily basis to ensure adequate supply of merchandise while minimizing excess inventory levels.
- Coordinated special events such as product launches or seasonal promotions to attract new customers.
- Trained new employees on proper operational procedures related to stocking shelves, customer service protocols.
- Resolved conflicts between customers and employees in a professional manner.
- Provided feedback on potential improvements or changes needed in store layout or display design.
- Participated in weekly team meetings with Store Manager to discuss progress towards goals.
- Assisted with recruiting efforts by screening resumes and conducting interviews for potential candidates.
- Organized vendor visits to showcase new products or services available at the store.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Counted and balanced registers.
- Used Point of Sale register system to complete transactions.
- Coached staff on strategies to enhance performance and improve customer relations.
Customer Service Representative
Walmart
Olean, NY
05.2011 - 06.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Assistant Manager
Noco Express
Buffalo, NY
01.2009 - 04.2011
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Production Line Assistant
Tripi Foods INC
Buffalo , NY
02.2000 - 01.2009
- Assisted in the assembly of products on the production line.
- Assembled and packed orders according to customer specifications.
- Verified accuracy of items picked against packing list.
- Labeled boxes, containers, and pallets for shipment purposes.
Education
High School Diploma -
Franklinville Junior-Senior High School
Franklinville, NY06-1989
Skills
- Store Organization
- Loss Prevention
- Customer Relations
- Records Management
- Stock management
- Department Oversight
- Staff Management
- Relationship building and management
- Attention to Detail
- Strategic Merchandising
- Inventory counting
- Hiring and Training
- Pricing and Markdowns
- Customer Service Management
- Work Planning and Prioritization
- Stock Rotations
- Upselling and Cross Selling
- Staff Supervision
- Staff Scheduling
- Mentoring and Coaching
- Team Management
- Cost Control
- POS systems operations
- Customer Service and Engagement
- Display Setup
- Issue Resolution
- Sales Techniques
- Customer experience
- Shift Scheduling
- Retail Operations
- Problem-Solving
- Employee Scheduling
- Store Opening and Closing
- Flexible Schedule
- Customer Service
- Vendor Management
- Inventory Management
Certification
- At the age of 21, I received an award for my excellent and committed volunteer work from Sister Mary, of the Campus Ministry at E.C.C (Erie Community College)
Timeline
Assistant Store Manager
Family Dollar/Dollar Tree
06.2015 - Current
Customer Service Representative
Walmart
05.2011 - 06.2015
Assistant Manager
Noco Express
01.2009 - 04.2011
Production Line Assistant
Tripi Foods INC
02.2000 - 01.2009
High School Diploma -
Franklinville Junior-Senior High School
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