BANAFSHEH NOSRATI

• Suggested and implemented campaign ideas that boosted social engagement rates by more than 60%.
• Developed strategic marketing plans
• Maximised efficiencies by creating enhanced communication channels across department.
• Used research techniques to accurately determine customer needs and preferences.
• Optimised brand storytelling, supporting development of high-quality marketing content and collateral.
• Monitored campaign performance, using digital tracking tools to analyse and report results.
• Planned and managed 20+ corporate events, including annual awards programme and seminars.
• Used paid and organic content to fulfil campaign objectives.
• Crafted and implemented plans and content for social media posts to reach different targets.
• Collaborated with team to align and leverage tools and technologies.

• Answered customer telephone calls promptly and improved on-hold wait times.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.
• Adhered strictly to policies and procedures for continued company compliance.
• Employed active listening and product expertise to successfully resolve inbound queries.
• Processed high-value payments with meticulous accuracy.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Built customer rapport by providing friendly.
• Upsold new products and accessories to customers, capturing significant increases in add-on sales.
• Participated in regular training to maintain up-to-date knowledge on company products and policies.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Consistently achieved service rating targets, managing customer inquiries with personalized care and attention.
• Assisted customers with additional retail services, including alterations, special orders and item loans.
• Maintained compliant documentation on [Microsoft office] for reliable company records.
• Boosted monthly sales revenue by skillfully promoting diverse product and service options.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Handled phone, email and social media inquiries with consistent customer service across multiple channels.

* Maintained smooth-running business operations by delegating priorities to staff abilities.

• Analysed and resolved complex resource management issues for optimized scheduling.
• Led and managed administrative staff to maintain smooth daily operations.
• Organised financial and operational data to help with yearly budgeting and planning.
• Represented organisations at seminars, conferences and business events.
• Planned revenue generation strategies designed for growth.
• Created digital file classification system for company-wide use.
• Developed organisational policies for administrative oversight and internal controls.
• Created classification systems to manage archives.