Banah Al Saleh
Willowbrook,IL
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Additionally, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
E Mortgage Capital
03.2024 - Current
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Mortgage Loan Officer
Preffered Rate
11.2022 - 03.2024
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Management
Emesa Investments
03.2019 - 06.2021
- Collaborated with management on marketing strategies to increase sales and gross profit.
- Assigned tasks to employees following established schedules.
- Implemented sales and promotions with pricing and merchandise display adjustments.
- Built network of peer and professional contacts, sharing knowledge and gaining insights.
- Learned company processes, procedures and employee role functions.
- Verified employee purchases and approved expenditures.
- Aided budget management and financial oversight, monitoring expenses and accounting reports.
- Supported client with financial analysis, budget management and operational cost control.
- Assisted sales personnel with prospecting, acquiring or retaining business.
Sales Representative
Oozi Corner
03.2019 - 06.2021
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Created and implemented store displays, promoting sales and growth.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Created successful strategies to develop and expand customer sales.
President of Press Office
Ministry Of Communication & Information Technology
01.2002 - 04.2015
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Trained, managed and motivated employees to promote professional skill development.
- Represented integrity and professionalism in business, serving as mentor and role model to staff.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects.
Education
Some College (No Degree) - Accountant
College of DuPage
Glen Ellyn, ILMBA -
Benedictine University
Lisle, ILBachelor of Arts - Journalism
University of Damascus
06.2001
Skills
- Performance Tracking and Evaluation
- Documentation and Reporting
- Administration and Reporting
- Managing Operations and Efficiency
- Work Planning and Prioritization
- Team Leadership
- Budget Management
- Verbal and Written Communication
- Cost Control
- Sales Techniques
- Relationship selling
- Loan Origination
Certification
- Mortgage Loan Originator
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Mortgage Loan Officer
E Mortgage Capital
03.2024 - Current
Mortgage Loan Officer
Preffered Rate
11.2022 - 03.2024
Management
Emesa Investments
03.2019 - 06.2021
Sales Representative
Oozi Corner
03.2019 - 06.2021
President of Press Office
Ministry Of Communication & Information Technology
01.2002 - 04.2015
MBA -
Benedictine University
Bachelor of Arts - Journalism
University of Damascus
- Mortgage Loan Originator
Some College (No Degree) - Accountant
College of DuPage
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