BANANI NATH

As a Data Analyst at Numpy Ninja, I analyzed complex healthcare datasets to enable data-driven decision-making. Leveraging advanced analytical techniques, I identified key trends and correlations, developed insightful visualizations, and delivered actionable insights to stakeholders. My efforts optimized business processes, enhanced operational efficiency, and supported strategic objectives.

• Hiring Data insights and analytics to derive trends and recommend clients for optimized job dashboard settings based on analyzed data points
• Single point of contact on any data technical inquiries and analysis for assigned set of clients within defined SLA
• Foster and grow relationships with our clients, offer personalized service, and support them in their end goal of making hires
• Manage brand new and existing client accounts, ensuring campaigns are hitting their strategic targets
• Help them measure their success and return on investment from Indeed by monitoring and analyzing trends on the account
• Become an Indeed product specialist, which will allow you to best optimize clients' accounts and set them up for success
• By diagnosing and solving technical problems, working through new and existing integration setups, and working heavily with our job aggregation system, you will solidify Indeed as the number one source of hire for our clients
• Collaborate with our Product, Operations, Search Quality, and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing their feedback to our internal partners and translating our business needs into potential client solutions
• Assist new clients with their account set-up; make suggestions as an industry specialist, thoroughly explain Indeed products & services, and give an overall great first impression (a few Boolean searches go a long way!)
• Conduct online presentations on product and campaign performance to clients.

• Working in a professional, fast-paced environment that requires accuracy, multi-tasking, and clearly communicating resolutions in an efficient manner
• Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time
• Ability to understand how clients engage with technology (online and mobile), financial center, and contact center and making sure they're aware of all I can do to make their financial lives better
• Displaying passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves the clients' financial lives
• Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
• Communicates effectively and confidently with all clients to make their financial lives better
• Has the ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections.

• Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own
• Assist customers in all aspects of total store fulfillment and can satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary
• Provide an exceptional customer experience by ensuring the customer is always the #1 Priority
• Acknowledge Customers in a friendly and helpful manner upon Customer's entry into the area
• Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup, Customer Returns, Non-Congruent Chits, Search and Send, My Client and More@ Macy's tablet app
• Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free
• Handle all returns professionally, with sincerity and enthusiasm
• Demonstrate knowledge of store products and services to drive sales and minimize returns
• Sell gift cards and work to resolve customers' Macy's card issues, as needed
• Process merchandise returns per merchandise presentation and non-congruent standards, to ensure efficient placement back on the sales floor or transfer to the receiving location
• Follow store's audit policies and procedures
• Adhere to Asset Protection and inventory control and compliance procedures
• Follows shortage programs and procedures
• Perform these functions in an efficient manner, as directed by the Supervisor, while maintaining regular, dependable attendance and punctuality.

As an Data Operations Analyst, I manage and optimize HR-related data processes using tools like SQL, Tableau, Excel, and Power BI to ensure data accuracy, consistency, and compliance across various systems. I am responsible for generating and analyzing reports on key HR metrics, providing insights that inform strategic decision-making. My role involves utilizing these tools to streamline HR processes, support system functionality, and enhance data security measures. By collaborating with cross-functional teams and staying current with industry best practices, I continuously improve data operations and contribute to the overall efficiency and effectiveness of HR functions within the organization.