BANCY WANGARI KABOYO
Albuquerque,NM
Summary
Experienced and dedicated Hospitality Officer with over 17 years of progressive experience in the hospitality sector, including housekeeping, catering services, and hospitality operations management. Adept at coordinating service delivery, supervising teams, and upholding high standards of cleanliness, customer care, and operational excellence. Skilled in leadership, event support, records management, and fire safety. A team player with strong communication, planning, and interpersonal skills.
Overview
19
19
years of professional experience
Work History
Hospitality Officer
Kenya School of Government
01.2024 - 07.2025
- Duties & Responsibilities:
- Overseeing the planning, coordination, and execution of hospitality services for government events and training programs.
- Supervising staff in the catering department to ensure efficient operations.
- Preparing reports, requisitions, and managing records related to hospitality services.
- Coordinating with procurement and other departments for timely delivery of hospitality supplies.
- Ensuring high standards of cleanliness, hygiene, and customer satisfaction.
Hospitality Officer II
Kenya School of Government
01.2019 - 01.2024
- Duties & Responsibilities:
- Assisted in managing hospitality operations including food service, accommodation, and event support.
- Supervised junior staff and supported in capacity-building initiatives.
- Assisted in stock management and requisition of hospitality supplies.
- Provided guest support and resolved service-related issues efficiently.
Housekeeper/Cateress
Kenya School of Government
01.2012 - 01.2019
- Duties & Responsibilities:
- Supervised day-to-day housekeeping and catering operations.
- Ensured proper meal planning, preparation, and service for staff and guests.
- Trained and guided subordinate staff on hygiene and service protocols.
- Managed linen and cleaning supplies inventory.
- Maintained records of guest bookings, meals served, and supplies used.
Assistant Housekeeper/Cateress
Kenya Institute of Administration
01.2007 - 01.2012
- Duties & Responsibilities:
- Supported senior staff in maintaining cleanliness and order in guest rooms and public areas.
- Assisted in food service setup, meal preparation, and dining arrangement.
- Maintained kitchen hygiene and assisted in food inventory control.
- Monitored staff schedules and ensured adherence to cleanliness procedures.
Education
Bachelor’s Degree - Hospitality Management
Kenya Methodist University
11-2022
Diploma - Hotel Management
Nairobi Aviation College
11-2010
Single Subject Diploma - Hotel Management
Thika School of Catering
12-2002
Kenya Certificate of Secondary Education -
Ndururumo High School
11-1999
Kenya Certificate of Primary Education -
Mt Kenya Baptist School
12-1994
Skills
- Hospitality & Accommodation Management
- Housekeeping & Catering Services
- Staff Supervision & Training
- Customer Service & Public Relations
- Report Writing & Documentation
- Inventory & Resource Management
- Event Support & Logistics
- Computer Literacy (Excel, MS Office)
Training
- Advanced excel and Data Modelling Course- Kenya School of Government (2025)
- Senior Management Course – Kenya School of Government (2022)
- Report Writing – Kenya School of Government (2019)
- Fire Safety & Prevention – Kenya International Safety Training Centre (2018)
- Records Management – Kenya School of Government (2017)
- Public Relations & Customer Care – Kenya School of Government (2014)
- Supervisory Skills Development – Kenya School of Government (2014)
- Computer Packages – Thika College of Banking, Accountancy and Computer Studies (2001)
Timeline
Hospitality Officer
Kenya School of Government
01.2024 - 07.2025
Hospitality Officer II
Kenya School of Government
01.2019 - 01.2024
Housekeeper/Cateress
Kenya School of Government
01.2012 - 01.2019
Assistant Housekeeper/Cateress
Kenya Institute of Administration
01.2007 - 01.2012
Bachelor’s Degree - Hospitality Management
Kenya Methodist University
Diploma - Hotel Management
Nairobi Aviation College
Single Subject Diploma - Hotel Management
Thika School of Catering
Kenya Certificate of Secondary Education -
Ndururumo High School
Kenya Certificate of Primary Education -
Mt Kenya Baptist School
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