Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

BANDIP SINGH

Phoenix,AZ

Summary

Results-driven professional with extensive experience at Bank of America, specializing in customer relations and credit counseling. Proven ability to negotiate client-focused solutions while maintaining compliance standards. Consistently meets key performance indicators, enhancing client satisfaction through exceptional attention to detail and stress management. Proficient in financial data analysis, credit risk management, and record-keeping, ensuring operational efficiency in high-pressure environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Credit Assistant

Bank of America
Phoenix, AZ
01.2025 - Current
  • Reaches out to delinquent clients to secure payment and determines the reason for delinquency on active or inactive loan, deposit, and credit card accounts.
  • Negotiates the repayment of outstanding debt that benefits both the client and the lender in a positive and professional manner, leveraging tools and resources where applicable.
  • Determines the right solution for the client while staying within collections compliance guidelines.
  • Demonstrates empathy for the client’s situation, using ethical behavior that is consistent with the bank’s code of conduct.
  • Achieves quality standards, and meets key performance indicators.
  • Works on an established list of accounts using an automated collections system, an auto-dialer, or manual calling, and helps mitigate losses.

Dispatcher

Arizona State Hospital
Phoenix, AZ
01.2024 - 12.2024
  • Answer and manage incoming calls or messages from clients, field personnel, assessing their needs and dispatching the appropriate resources.
  • Handle and manage incidents or emergencies, ensuring prompt response and coordination with relevant authorities or support teams
  • Maintain accurate records of all dispatch activities, including call details, dispatch times, and service outcomes.
  • Quickly and effectively dispatch emergency services, such as police, fire, or medical personnel, in response to urgent situations.

Behavioral Health Tech

Arizona State Hospital
Phoenix, AZ
09.2023 - 01.2024
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.

Tech Support

Annexal
03.2021 - 09.2023
  • Served as a liaison between customers and tech support teams when needed.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
  • Enhanced user experience by providing timely and effective tech support to students and faculty.

Manager

Gus's Pizzeria
Scottsdale, AZ
05.2019 - 01.2021
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Certified Nursing Assistant

Nurseio
Scottdale, AZ
02.2018 - 01.2019
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Education

Salt Lake City, UT - Cyber Security

Western Governors University
Salt Lake City, UT
12-2026

Phoenix, AZ - Nursing

Maricopa Community Colleges, Gateway Community College
Phoenix, AZ
12.2019

Phoenix, AZ -

Phoenix Job Corps
Phoenix, AZ
04.2019

Skills

  • Client Solutions Advisory
  • Oral Communications
  • Account Management
  • Adaptability
  • Collaboration
  • Data Collection and Entry
  • Interpret Relevant Laws, Rules, and Regulations
  • Liquidity Management
  • Client Solutions Advisory
  • Oral Communications
  • Account Management
  • Adaptability
  • Collaboration
  • Data Collection and Entry
  • Interpret Relevant Laws, Rules, and Regulations
  • Liquidity Management

Certification

  • CompTIA Certification A+
  • First Aid Certification - American Red Cross or American Heart Association.
  • Basic Life Support (BLS) Certification - American Heart Association.
  • Cardiopulmonary Resuscitation (CPR) - American Red Cross.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

References

References available upon request.

Timeline

Credit Assistant

Bank of America
01.2025 - Current

Dispatcher

Arizona State Hospital
01.2024 - 12.2024

Behavioral Health Tech

Arizona State Hospital
09.2023 - 01.2024

Tech Support

Annexal
03.2021 - 09.2023

Manager

Gus's Pizzeria
05.2019 - 01.2021

Certified Nursing Assistant

Nurseio
02.2018 - 01.2019

Salt Lake City, UT - Cyber Security

Western Governors University

Phoenix, AZ - Nursing

Maricopa Community Colleges, Gateway Community College

Phoenix, AZ -

Phoenix Job Corps

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