Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bane Doan

San Antonio,TX

Summary

Driven professional with a strong background in customer service and inventory management, honed at companies like AutoZone. Excelled in enhancing customer satisfaction and streamlining transactions, demonstrating exceptional cash handling and team collaboration skills. Proven track record in mentoring staff and improving operational efficiency, contributing significantly to workplace productivity and customer engagement. Driven automotive professional successful at managing parts and replacing components. Good teamwork, communication and problem-solving abilities. Well-versed in engine maintenance, transmission service and body repair.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

AutoZone
08.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Sales Associate

MrW Fireworks
07.2021 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sales Associate

Spirit Halloween Super Store
09.2022 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchange.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

High School Diploma -

Harlandale High School
San Antonio, TX
06.2024

Skills

  • Customer Service
  • Customer Assistance
  • Cleaning and sanitizing
  • Staff Training
  • Cash handling and management
  • Inventory Management
  • Strong Work Ethic
  • Troubleshooting skills
  • Parts Replacement
  • Team Collaboration

Certification

-ASE-609


-ALLDATA

Timeline

Sales Associate

Spirit Halloween Super Store
09.2022 - 10.2023

Cashier

AutoZone
08.2022 - Current

Sales Associate

MrW Fireworks
07.2021 - 12.2024

High School Diploma -

Harlandale High School

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