Banely Chilin
Immokalee,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Additionally, having fluency in both Spanish and English enables to effectively communicate with diverse customer bases, contributing to enhanced customer satisfaction and loyalty
Overview
9
9
years of professional experience
Work History
Event planner Assistant
Deily Chilin Events
12.2018 - Current
- Provided exceptional customer service as a Support Event Planner, assisting with all aspects of pre-event operational planning, client management, and clerical support
- Collaborated with event planning team to effectively set up and clean up events, ensuring a seamless and organized experience for attendees
- Demonstrated strong organizational skills by coordinating day-of event logistics, including signage placement, greeting clients, assigning staff duties, and arranging transportation as needed
- Actively managed client relationships, ensuring their needs and expectations were met and exceeded throughout the event planning process
- Utilized excellent communication skills to effectively liaise with clients and address any concerns or questions, providing prompt and professional assistance
- Provided valuable clerical support, maintaining accurate records, managing event registration and RSVPs, and assisting with administrative tasks to facilitate smooth event workflow
- Proactively identified and resolved any issues or challenges that arose during events, applying problem-solving skills and customer-centric approach to ensure a positive experience for all participants.
Childcare Worker
The Livingston Family
01.2021 - 12.2023
- Successfully managed the daily care and well-being of two children, aged 8 months and 2 years, while maintaining a structured and organized schedule
- Utilized excellent time management skills to ensure all tasks and activities were completed efficiently and on time
- Collaborated closely with the parents to establish and maintain consistent routines, ensuring a smooth flow of the day
- Demonstrated strong organizational skills by planning and coordinating age-appropriate activities, meals, and outings for the children
- Proactively managed household tasks, such as light housekeeping and children's laundry, to maintain a clean and organized environment
- Fostered a positive team dynamic by effectively communicating and collaborating with parents, grandparents, and other caregivers involved in the children's care
- Adapted quickly to changing schedules and unexpected situations, demonstrating flexibility and the ability to prioritize tasks effectively
- Actively engaged in teamwork by coordinating and collaborating with other nannies and caregivers to provide seamless care for the children
- Displayed strong problem-solving skills by finding creative solutions to any challenges or conflicts that arose during childcare duties
- Maintained open and clear communication with parents regarding the children's day-to-day activities, progress, and any concerns that may have arisen
- Acted as a reliable and responsible individual, consistently ensuring the children's safety and well-being were prioritized at all times
- Demonstrated a strong work ethic and dedication to providing the highest level of care and customer service to the family
- Received positive feedback from the family for outstanding time management skills, organizational abilities, and teamwork approach.
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
Call Center Customer Service Representative
24/7 Intouch
08.2019 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Certified Nurse Assistant
Norwalk Hospital
09.2017 - 12.2018
- Played a crucial role as a Patient Care Technician, actively supporting healthcare professionals in the examination and treatment of patients
- Proactively measured vital signs and diligently monitored patient health, ensuring accurate and timely documentation for healthcare providers
- Skillfully collected samples from patients, adhering to proper protocols and maintaining strict attention to detail
- Demonstrated meticulous record-keeping abilities by accurately recording patient information on charts, ensuring comprehensive and up-to-date documentation for healthcare teams
- Prepared treatment rooms for examinations, creating a clean and organized environment to facilitate efficient and comfortable patient care
- Consistently delivered outstanding customer service to patients, demonstrating empathy and compassion while addressing their needs and concerns
- Effectively communicated with patients, providing clear and concise information and instructions to ensure their understanding and cooperation throughout their healthcare journey.
Front Office Receptionist
Stamford Family Chiropractor Center, LLC
07.2015 - 08.2017
- Proficiently handled all incoming phone calls, providing prompt and professional assistance to patients and addressing their inquiries or concerns
- Demonstrated exceptional organizational skills by taking full responsibility for filing and faxing important documents, ensuring efficient record-keeping and confidentiality
- Greeted patients upon arrival at the clinic, fostering a welcoming and friendly atmosphere, and efficiently facilitated the check-in process, ensuring customers were promptly prepared for treatment
- Efficiently managed and processed co-payments, maintaining accurate financial records and ensuring seamless transactions
- Provided excellent customer service to patients, addressing their queries regarding the clinic's services and products, and offering valuable guidance and assistance
- Demonstrated strong interpersonal skills by effectively communicating with patients, ensuring their comfort and satisfaction throughout their visit to the clinic.
Education
Business Administration/ Community Manager -
Intecap
Guatemala City01.2021
Professional Makeup Artist -
Atelier Professional Makeup School
Guatemala City01.2020
Certified Nurse Assistant -
Training Direct School
Bridgeport, CT01.2017
High school degree -
Port Chester High School
Port Chester, NY01.2014
Skills
- Excellent time management skills
- Strong organizational abilities
- Effective team player
- Adaptability and flexibility
- Strong problem-solving skills
- Reliable and responsible attitude
- Bilingual: Fluent in English and Spanish
- Proficient in MS Word, Internet Explorer, Windows XP, and iOS
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
Personal Information
- Title: Customer Service
- Date of Birth: 10/12/95
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Childcare Worker
The Livingston Family
01.2021 - 12.2023
Call Center Customer Service Representative
24/7 Intouch
08.2019 - 10.2020
Event planner Assistant
Deily Chilin Events
12.2018 - Current
Certified Nurse Assistant
Norwalk Hospital
09.2017 - 12.2018
Front Office Receptionist
Stamford Family Chiropractor Center, LLC
07.2015 - 08.2017
Business Administration/ Community Manager -
Intecap
Professional Makeup Artist -
Atelier Professional Makeup School
Certified Nurse Assistant -
Training Direct School
High school degree -
Port Chester High School
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