Banesa Galeas-Gutierrez
Woodbridge,VA
Summary
Experienced in customer relations and thriving in fast-paced professional and banking environments. Possess a solid skill set and resilience to handle challenges. Detail-oriented and decisive with consistent sound judgment and excel in multitasking. Self-motivated personality drives accomplishment of on-time and accurate clerical tasks, whether working independently or as part of a team.
Overview
9
9
years of professional experience
Work History
Customer service representative
Prince William pediatrics
01.2021 - 02.2025
- Contact patients to verify upcoming appointments.
- Managed and coordinated the admittance process.
- Compiled and maintained comprehensive medical records.
- Handled document filing accurately and efficiently.
- Enhanced efficiency of phone-based interactions.
- Optimized billing operations.
- Enhanced proficiency in utilizing various software applications.
Assistant manager
Rent A center
01.2020 - 01.2021
- Suggested top-performing products to customers based on preferences.
- Managed collection calls to bring delinquent accounts current.
- Managed sales through calls, texts, apartment visits.
Customer service
Aaron’s furniture store
01.2018 - 01.2020
- Implemented varied sales methods to enhance revenue.
- Offered professional, dependable, and outstanding client assistance.
- Identified customer needs and recommended suitable items.
- Built and nurtured strong relationships with clients.
Cashier, Customer service Assistant
J&J international supermarket
01.2016 - 01.2018
- Skilled at managing payments with digital platforms.
- Managed operations at a busy branch while fostering positive customer experiences.
- Enhanced interaction techniques effectively.
- Identified solutions to address customer needs calmly.
Education
High School - undefined
Potomac High School
Dumfries, VA01.2018
Skills
- Fluent in English and Spanish Languages
- Responsible
- Organized
- Computer skills
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Payment processing
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Documentation
- Team development
Timeline
Customer service representative
Prince William pediatrics
01.2021 - 02.2025
Assistant manager
Rent A center
01.2020 - 01.2021
Customer service
Aaron’s furniture store
01.2018 - 01.2020
Cashier, Customer service Assistant
J&J international supermarket
01.2016 - 01.2018
High School - undefined
Potomac High School
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