Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Banesa Guillen

Arlington,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Octapharma Plasma
04.2016 - 01.2023
  • Ensure the performance of all center activities in conjunction with the
  • SOP and other company standards and protocols
  • Oversees the performance of preventive maintenance of donor center equipment to ensure that the equipment is well-maintained and in good working order
  • Maintain all aspects of daily center functions (e.g
  • Personnel, products, donors, computers, etc.)
  • Keep immediate supervisor informed of any irregularities within the center and provides constructive information about process improvements
  • Maintain a professional and courteous relationship with donors that will stimulate donor retention, referrals, and production growth
  • Ensures projected production budget is met in both quantity and potency
  • Ensure cost-effective purchasing of products by maintaining accurate inventory of supplies and goods
  • Train, develop, and manage all staff in accordance with the Human
  • Resources and company policies and other established management guidelines and regulations
  • Ensure to adherence to all HR policies and procedures through fair and equitable treatment of all employees.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Reviewed sales and gross profit report to assess company efficiency.

Loan Processer

Quick Loans
11.2014 - 03.2016
  • Quick Loans
  • Establish, maintain, and update files, databases, records, and/or other documents for recurring internal reports
  • Assure that all customer files are complete and in compliance with regulatory internal policies, ensure customer privacy, security of files
  • Prepare commitment letter(s), denial letter(s) and cancel files when necessary, Process the documents received for each file, verifying the accuracy and completeness of each document.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Set up and completed loan submission packages.

Passenger Service Agent

Spirit Airlines
05.2013 - 11.2014
  • Examine passenger documentation to determine destinations and to assign boarding passes
  • Greeted and checked-in airline passengers and luggage’s, provided boarding or disembarking assistance to passengers needing special assistance
  • Notating and rescheduling passengers with flight interruptions
  • Answering inquiries regarding information such as schedules, accommodations procedures, and policies.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Oversaw ticketing, gate and ramp services.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.

Cashier

Puente Concessions
06.2012 - 07.2013


  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Frequently washed and sanitized hands, food areas and food preparation tools
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.

Education

High School Diploma -

St. Augustine High School

Non-certified Technician, X - undefined

Ray Academy of Texas

Medical Assistant - undefined

University of Texas Arlington

Phlebotomist -

The Texas School of Phlebotomy
10.2015 - 11.2015

Skills

Employee performance evaluations

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Timeline

Assistant Manager

Octapharma Plasma
04.2016 - 01.2023

Phlebotomist -

The Texas School of Phlebotomy
10.2015 - 11.2015

Loan Processer

Quick Loans
11.2014 - 03.2016

Passenger Service Agent

Spirit Airlines
05.2013 - 11.2014

Cashier

Puente Concessions
06.2012 - 07.2013

High School Diploma -

St. Augustine High School

Non-certified Technician, X - undefined

Ray Academy of Texas

Medical Assistant - undefined

University of Texas Arlington

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Banesa Guillen