Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Banethe St Louis

Fort Pierce,USA

Summary

Dynamic customer service professional with a proven track record at Teleperformance, excelling in conflict resolution and communication. Adept at data analysis and documentation, I consistently achieved a 95% customer satisfaction rate by fostering positive relationships and delivering tailored solutions. Committed to enhancing client experiences through critical thinking and exceptional service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Everest
, FL
02.2024 - Current
  • Answered customer inquiries via phone, email, and chat.
  • Provided accurate information about products and services to customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Certified Nurse Aid

Loyalty Health Services
Port St Lucie, USA
12.2021 - 12.2023
  • Provide in-home care to patients who are unable to care for themselves, such as bathing, dressing, feeding, and assisting with mobility.
  • Ensure loved ones that they are in great hands, and address any concerns they may have.
  • Routine vital checks, document notes of any changes in the condition of the patient to make sure appropriate steps are taken to ensure that nothing is missed, such as any incident reports or care plans.
  • Assisted with transferring residents in and out of beds, wheelchairs or stretchers.
  • Answered questions from family members about their loved one's care plan.

Certified Nursing Aid

Hawthorne Village of Ocala
01.2018 - 01.2021
  • Assisted patients with activities of daily living, including bathing, dressing, and meal preparation, promoting independence and maintaining dignity.
  • Provided compassionate and personalized care to elderly patients, resulting in improved quality of life and increased overall satisfaction.
  • (Relocated to new city to further education)

Customer Service Representative

Teleperformance
01.2016 - 01.2018
  • Answer inbound calls to provide excellent customer service to individuals who need assistance with filing automotive claims, as well as set up services for them that will assist them until their claim is fully investigated.
  • Ensure customers that we are here to help with any issues they may have, and reassure them that they are not alone during the process.
  • Successfully resolved customer complaints and issues, maintaining a customer satisfaction rate of 95%.
  • Developed positive relationships with customers through friendly interactions.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

Associate of Science - Criminal Justice

Indian River State College
Ft. Pierce, FL
05-2025

High School Diploma -

Fort Pierce Westwood Academy
Fort Pierce
01.2016

Bachelor of Science - Criminal Justice

Indian River State College
Ft. Pierce, FL

Skills

  • Critical thinking
  • Inbound and outbound calling
  • Data entry
  • Data analysis
  • Regulatory compliance
  • Conflict resolution
  • Customer service
  • Communication skills
  • Documentation and reporting

Certification

  • Certified Nurse Aid, Beeline Medical Training, 2018
  • CPR, American Heart Association

Timeline

Customer Service Representative

Everest
02.2024 - Current

Certified Nurse Aid

Loyalty Health Services
12.2021 - 12.2023

Certified Nursing Aid

Hawthorne Village of Ocala
01.2018 - 01.2021

Customer Service Representative

Teleperformance
01.2016 - 01.2018

Associate of Science - Criminal Justice

Indian River State College

High School Diploma -

Fort Pierce Westwood Academy

Bachelor of Science - Criminal Justice

Indian River State College

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