Bang Tran
Lincoln,NE
Summary
Results-driven IT Support with experience in diagnosing and resolving issues related to computer systems, mobile devices, and classroom media equipment. Demonstrates strong knowledge of usability and security protocols, effectively assisting faculty and staff through various communication channels. Proven ability to work independently on troubleshooting tasks while also collaborating with teams to deliver successful project outcomes. Aiming to leverage technical expertise to enhance user experiences and improve operational efficiency.
Overview
34
34
years of professional experience
Work History
Media Services Specialist
Southeast Community College
Lincoln, NE
11.2002 - Current
- Conducted regular maintenance on all audio and visual equipment including projectors, screens, amplifiers, microphones, speakers.
- Provided technical support to clients regarding use of multimedia equipment.
- Managed inventory of media supplies such as cables, batteries and storage devices.
- Delivered videoconference support through troubleshooting and testing.
- Maintained and troubleshot media systems to ensure optimal performance during broadcasts.
- Integrated professional audio/video systems and provided technical assistance to resolve issues.
- Developed content for online streaming services such as YouTube or Twitch TV.
- Coordinated with vendors to obtain necessary materials or services needed for completion of projects.
- Maintained AV inventory and supplies and facilitated orders for new equipment.
- Assisted with sound mixing for recording sessions in a studio environment.
- Identified, diagnosed, and resolved problems with media systems.
- Edited digital video footage using non-linear editing software.
- Assessed AV equipment, performing minor repairs to promote continued functionality.
- Installed, configured, and maintained audiovisual systems in classrooms and meeting spaces.
- Set up and operated video cameras, audio equipment and other production equipment for live events.
- Checked completed work for quality and accuracy.
- Managed day-to-day AV operations, supervising equipment removal and return.
- Supported staff by providing technical assistance on projects related to media services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Radio Man
United States Navy, USN
San Diego, CA
08.1990 - 06.1992
- Applied problem-solving skills to diagnosing and remedying operational faults in transmission systems.
- Tested radios to ensure they meet operational requirements.
- Updated frequencies and cryptographic codes, maintaining currency on required protocols.
- Performed installation, maintenance, and repair of radio communication systems.
- Maintained records of all modifications and repairs performed on radios.
- Assisted in the development of standard operating procedures for using radios.
Education
Associate of Applied Science - Computer Networking
Southeast Community College
Lincoln, Nebraska, NE01-2001
Skills
Skills
- Equipment calibration
- Staff management
- Document review
- Service Desk
- Working with team members
- Training users
- Fluke Network tool
- Terminate network cable
- Zoom, Panopto, MicroSoft Teams
- Display setup
- Equipment maintenance and repair
- Altiris
- Active Directory
- Work with customers
- Install Media equipment and PCs
- Install software
- A/V process
- MicroSoft Office 365
- Work as a Team
Languages
Vietnamese
Professional
Affiliations
- Golf
- Fishing
Timeline
Media Services Specialist
Southeast Community College
11.2002 - Current
Radio Man
United States Navy, USN
08.1990 - 06.1992
Associate of Applied Science - Computer Networking
Southeast Community College
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