Bangaly Toure
Lake Worth
Summary
Dynamic professional with extensive customer service experience at Olive Garden, excelling in conflict resolution and time management. Proven ability to enhance guest satisfaction through effective communication and a welcoming demeanor. Skilled in data entry and inventory management, consistently achieving sales targets while fostering a positive environment.
Overview
5
5
years of professional experience
Work History
Unarmed Security Officer
I-Watch Security Services
Coral Springs
01.2024 - 02.2025
- Maintained log books with accurate entries on daily activities and notable events.
- Inspected buildings periodically for signs of intrusion or damage.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Enforced property rules and regulations to ensure a safe environment for all.
- Provided customer service assistance in resolving conflicts or disputes.
Host
Olive Garden
Boynton Beach
01.2023 - Current
- I greet guests with a genuine smile, maintain eye contact, and use polite language can set a positive tone for their dining experience
- It's essential to make guests feel valued and comfortable from the moment they enter the restaurant
- I Kept track of table availability, waitlists, and special requests while ensuring an efficient flow of guests
- Also keeping clear and courteous communication with guests about wait times, table options, and any delays is also crucial for guest satisfaction
Volunteer Tutor
NPU Marketing Association
City
05.2022 - 04.2023
- Provided 1-on-1 coaching and support to students in the marketing program on a volunteer basis for 6 hours per week
- Leveraged extensive knowledge of unique learning styles to develop tailored tutoring styles for 3 different students
- Employed subject matter expertise in video editing, copywriting, and website development to coach students on complex technical skill development
Cashier
Burlington
Boyton Beach
02.2021 - 12.2022
- I would always greet customers with a friendly attitude, answer their questions, and resolve any issues or concerns so I promptly can leave a positive impression on customers and encourage repeat business
Crew Member
Jeremiahs Italian Ice
Boynton Beach
06.2020 - 12.2021
- Providing exceptional customer service is crucial in any retail environment I work in
- Received positive feedback from customers, resolved customer issues or complaints effectively, and ensured a friendly and welcoming atmosphere that kept customers coming back
- Consistently meeting and exceeding sales targets, introducing customers to new flavors and promotions, Also suggested additional toppings or add-ons to enhance their experience
- Kept the ice cream store clean and hygienic because I knew it was essential for both customer satisfaction and health regulations
Education
High School -
Santaluces High
Boyton Beach, FL05.2024
Skills
- Customer service
- Conflict resolution
- Time management
- Data entry
- Inventory management
- Sales techniques
Leadership Experience
NPU Archery Club, City, State, Vice President, 04/01/23, 08/01/23, Led all marketing operations for the archery-focused student organization to drive new member recruitment initiatives., Created social media accounts for the organization and built followings of 350 (Instagram) and 2,000+ (TikTok)., Managed the club's weekly email newsletter, maintaining an open rate of 65% and a clickthrough rate of 12%., Enabled the organization's membership to expand from 20 to 80 members within one school year.
Personal Information
- Age: 19
- Date of Birth: 12/14/05
Timeline
Unarmed Security Officer
I-Watch Security Services
01.2024 - 02.2025
Host
Olive Garden
01.2023 - Current
Volunteer Tutor
NPU Marketing Association
05.2022 - 04.2023
Cashier
Burlington
02.2021 - 12.2022
Crew Member
Jeremiahs Italian Ice
06.2020 - 12.2021
High School -
Santaluces High
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