Bania Sancho Manning
Millbrook,NY
Summary
Bilingual professional with strong background in customer interactions and service solutions. Utilizes communication skills to enhance client interactions and satisfaction.
Experienced with coordinating and managing complex appointment schedules to ensure seamless operations. Utilizes strong organizational and communication skills to handle changing priorities effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant/Office Manager
Riverside Physical Medicine
01.2020 - 01.2025
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and
- Prepared initial patient charts for admission.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Managed office bookkeeping with insurance billing and patient payments.
Procedure Scheduler
GMC Pain Main Management
12.2021 - Current
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Enhanced patient scheduling efficiency by streamlining appointment booking procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up with patients to reschedule missed appointments.
Restaurant Team Member/ Manager
LPA
07.2017 - 12.2019
- Displayed excellent teamwork skills while working alongside fellow team members in a fast paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Utilized strong communication skills when interacting with guests, coworkers, to create a welcoming atmosphere for all parties involved.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Beacon High School
Beacon, NYDutchess Community College
Poughkeepsie, NYSkills
- Time management
- Proficient in EMR software
- Customer service
- Follow-up skills
- Efficient appointment management
- Administrative support
- Proficient in electronic medical records
- Decision-making
- Transaction management
Certification
- IDD- Accu Spina Therapy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Procedure Scheduler
GMC Pain Main Management
12.2021 - Current
Medical Assistant/Office Manager
Riverside Physical Medicine
01.2020 - 01.2025
Restaurant Team Member/ Manager
LPA
07.2017 - 12.2019
Beacon High School
Dutchess Community College
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