Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Banin Alhroub

Hot Springs,AR

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Slim Chickens
03.2019 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.

Assistant Manager

SPEEDYCASH
01.2015 - 05.2018
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.

Education

High School Diploma -

US GRANT HIGH SCHOOL
Oklahoma City, OK
05.2010

Skills

  • Product and Service Knowledge
  • Cost Reduction
  • Operations Management
  • Task Delegation
  • Employee Performance Evaluations
  • Employee Scheduling
  • Recruiting and Interviewing
  • Business Administration
  • Promotional Planning
  • Customer Relations
  • Financial Management
  • Sales Growth
  • Employee Performance Evaluation
  • Cost Control
  • Product Branding
  • Google Drive
  • Money Handling
  • Staff Management

Languages

English
Full Professional
Arabic
Full Professional

Timeline

Assistant Manager

Slim Chickens
03.2019 - 10.2023

Assistant Manager

SPEEDYCASH
01.2015 - 05.2018

High School Diploma -

US GRANT HIGH SCHOOL
Banin Alhroub