Baninder Clair
Carol Stream,IL
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist
Northwestern Medicine
10.2022 - Current
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Front Desk Receptionist
Hilton Garden Inn Hotel
06.2021 - 09.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Cashier
Walmart
05.2019 - 01.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Glenbard North High School
Carol Stream, IL05.2017
Skills
- Insurance Verification
- Performance Standards Compliance
- Statistical Data Management
- Patient Scheduling
- Financial Obligation Determination
- Insurance Billing
- Patient Registration
- Medical Terminology
- Front Desk Operations
- Fee Collection
- Health Information Obtainment
- Medical Terminology Expertise
- Multitasking Abilities
- Attention to Detail
- Time Management
- Team Collaboration
- HIPAA Compliance
- Interpersonal Skills
- Healthcare Software Knowledge
- Customer Service
- Critical Thinking
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Patient Access Specialist
Northwestern Medicine
10.2022 - Current
Front Desk Receptionist
Hilton Garden Inn Hotel
06.2021 - 09.2021
Cashier
Walmart
05.2019 - 01.2021
High School Diploma -
Glenbard North High School
Similar Profiles
Thais ZenonThais Zenon
Medical Assistant Student Externship at Northwestern Medicine Grayslake Outpatient Center & Northwestern Medicine Lake Forest HospitalMedical Assistant Student Externship at Northwestern Medicine Grayslake Outpatient Center & Northwestern Medicine Lake Forest Hospital
Addison KorzunAddison Korzun
Physician Assistant, Dept of Orthopedic Surgery at Northwestern MedicinePhysician Assistant, Dept of Orthopedic Surgery at Northwestern Medicine
Katy EverasticoKaty Everastico
Patient Care Technician at Northwestern MedicinePatient Care Technician at Northwestern Medicine
Typhanie RicksTyphanie Ricks
Housekeeping at Northwestern MedicineHousekeeping at Northwestern Medicine
Xavier StewartXavier Stewart
Volunteer at Wheaton North High SchoolVolunteer at Wheaton North High School