Summary
Overview
Work History
Education
Skills
Timeline
Generic

Banita Ciccarelli

Elizabeth City,NC

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

17
17
years of professional experience

Work History

Server

Vans Pizza House
06.2013 - Current
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Optical Assistant

Macular And Degeneration And Diabetes Eye
06.2010 - 05.2013
  • Educated patients and relations on ocular health and safety, promoting good eye care.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
  • Identified issues during preliminary exam and addressed concerns with physician.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
  • Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.

Medical Receptionist

Allergy And Arthritis Specialist
01.2008 - 05.2010
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Processed medical insurance claims and payments.

Optical Technician

Coastal Eye Vision
10.2006 - 01.2008
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Collaborated with optometry staff to reach individual and team goals.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.

Education

No Degree - Medical Administrative Assistant

Kee Business College
Chesapeake, VA

GED -

College of The Albemarle
Elizabeth City, NC
05.1993

Skills

  • Patient Relations
  • Patient Care Coordination
  • Medical Procedures
  • Insurance Claims

Timeline

Server

Vans Pizza House
06.2013 - Current

Optical Assistant

Macular And Degeneration And Diabetes Eye
06.2010 - 05.2013

Medical Receptionist

Allergy And Arthritis Specialist
01.2008 - 05.2010

Optical Technician

Coastal Eye Vision
10.2006 - 01.2008

No Degree - Medical Administrative Assistant

Kee Business College

GED -

College of The Albemarle

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Banita Ciccarelli