Nilou Ebrahimi
Encino,CA
Summary
Motivated Inbound Sales Representative bringing a solution-driven mentality developed over 10 years of experience in the sales industry. Assertive and persuasive professional with a flexible approach to problem-solving and conflict management.
Overview
24
24
years of professional experience
Work History
Travel Consultant
Viking Cruises
Woodland Hills, CA
10.2018 - Current
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Asked open-ended questions to better ascertain client needs and determine best travel offerings.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.
- Discussed benefits of and information regarding travel insurance with clients and ensured each obtained best rates.
- Responded to clients’ questions, issues and complaints and implemented appropriate solutions.
Inbound Sales Representative
Charter Communications
Van Nuys, CA
01.2017 - 10.2018
- Responded to high volume inbound calls.
- Maintained current understanding of available company products and services.
- Achieved quality and productivity targets by applying strong time management skills and enthusiastic conversational abilities.
- Exceeded sales targets on a consistent basis.
- Used active listening skills to assess customer needs, means and interests.
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
- Reflected positive company image in every transaction. Articulated professionally and clearly when communicating with customers.
Remote Sales Agent
Pacific Coast Lighting
Chatsworth, California
05.2015 - 09.2016
- Responded to high volume inbound calls.
- Provided a positive shopping experience to customers through excellent customer service and attentiveness to customer satisfaction.
- Utilized sales skills; greeted customers to build rapport, probed for information and closed sales in order to maintain sales goals.
- Assisted clients with their quotes, transactions, followed up with their orders and maintained business relationship, attempted to close every sale by asking for the sale and suggesting appropriate additional merchandise.
- Effectively resolved customer problems and complaints.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Contacted other store locations to determine merchandise availability.
- Acquired technical knowledge of lighting sources and functionality.
Sales Associate
Nordstrom
Canoga Park, CA
05.2004 - 11.2013
- Developed positive customer relationships through friendly greetings and excellent service.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Engaged with customers in a sincere and friendly manner.
- Recommended merchandise to customers based on their needs and preferences.
- Helped customers with questions, problems and complaints in person and via telephone.
- Consistently exceeded sales goals.
- Trained and served as a peer coach for new sales associates.
- Responded to all customer inquiries thoroughly and professionally.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Cosmetic & Fragrance Sales Associate
Macy's
Woodland Hills, CA
01.2000 - 05.2004
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Followed up with over 25 customers each week to verify that they were satisfied with purchases.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Followed merchandising guidelines to present visually appealing displays.
- Mentored new sales associates to contribute to the store's positive culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Worked with the management team to implement the proper division of responsibilities.
Education
Bachelor of Science - Psychology
University of Utah
Salt Lake City, UT1998
Skills
- Technical aptitude
- Bilingual in Farsi
- Goal-oriented
- Strong work ethic
- Outstanding interpersonal skills
- Superior Proficiency with CSG systems
- Sales experience
- Detail-oriented
- Basic administrative knowledge
- Client Networking
- Microsoft Office
- Credit Card Payments
- Microsoft Outlook
- Microsoft Excel
- Time Management
- Regulatory Requirements
- International and Domestic Travel
- Government Travel
- Active Listening
- Travel Assistance
- Business Growth
- Critical Thinking
- Judgment and Decision-Making
- Customer Inquiry and Response
- Operations Analysis
- Itinerary Preparation
- Customized Travel Package
- Travel Insurance Sales
- Quality Control Analysis
- Writing
- Negotiation
- Persuasion
- Technical aptitude
Timeline
Travel Consultant
Viking Cruises
10.2018 - Current
Inbound Sales Representative
Charter Communications
01.2017 - 10.2018
Remote Sales Agent
Pacific Coast Lighting
05.2015 - 09.2016
Sales Associate
Nordstrom
05.2004 - 11.2013
Cosmetic & Fragrance Sales Associate
Macy's
01.2000 - 05.2004
Bachelor of Science - Psychology
University of Utah
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