Summary
Overview
Work History
Education
Skills
Timeline
Generic

Banks Pangborn

Marietta,GA

Summary

Results-oriented analyst with a strong ability to efficiently manage and analyze large amounts of information. Proactive in identifying and resolving potential issues in operations, workflow, and production by uncovering impactful trends. Highly skilled in utilizing data-driven insights to drive strategic decision-making and optimize processes.

Overview

7
7
years of professional experience

Work History

Inventory Planning Analyst

HD Supply
09.2022 - Current
  • An Inventory Planning Analyst is responsible for category inventory management across the entire enterprise
  • An inventory planning analyst is responsible for replenishment strategies, setting up and maintaining network parameters and collaborating with cross functional partners
  • Flexibility, critical thinking and communicating clearly are all essential qualities that are required to be a successful inventory analyst
  • As an inventory planning analyst, I have overseen various categories including: cleaning chemicals, dilution systems, pest control and the seasonal ice melt program.

Customer Experience Manager

HOME DEPOT, STORE 6980
01.2022 - 09.2022
  • A Customer Experience Manager is responsible for overseeing the successful operation of an entire store
  • A customer experience manager is expected to not only solve any problems that may arise during business but also to teach and train associates to help them develop in their own career
  • Additionally, Customer Experience Manager are required to use financial documents and reporting to make decisions that effect the overall running of the store in areas including store coverage, sales plan, and inventory levels
  • Most importantly, the Customer Experience Manager promotes a positive culture and environment for both associates and shoppers.

Garden Supervisor, Key Carrier

08.2021 - 01.2022
  • As a Garden Department supervisor, one oversees overseeing the busiest department in the entire store, with millions of dollars in sales a year
  • The Garden Department Supervisor is responsible for ensuring that the garden department is well maintained throughout the year and making sure each seasonal set is done accurately and proficiently
  • Additionally, the supervisor is required to use inventory planning to procure product for upcoming sales and to make sure regular replenishment runs smoothly
  • Key carrier responsibilities requires that a supervisor uses there time wisely and delegates assignments well.

Pro Desk Supervisor, Key Carrier

HOME DEPOT, STORE 1763
07.2020 - 08.2021
  • The role of the Pro Desk Supervisor requires that one is not only helping Home Depot pros at the Pro Desk but throughout the store
  • The Pro Desk Supervisor works with fellow associates on engaging pros, teaching associates about new offerings and the benefits of our pro rewards system
  • It is also important to utilize MyView and ProXtra to track pro spending in our store and to analyze what accounts could benefit from added attention
  • Being a key carrier gives added responsibility of overseeing the entire store
  • Often, key carriers are called upon to make manager level decisions, deal with difficult customer situations, and oversee the successful opening and closing of the store.

Specialty Department Supervisor

05.2019 - 07.2020
  • The Specialty Department Supervisor role oversees parts of the appliance, flooring, kitchen and bath, and millworks departments
  • The supervisor is expected helped to train, coach, and develop associates and worked to solve escalated customer issues
  • Regularly leveraged reports such as myNumbers, myProjects, the weekly scorecard and the weekly playbook to develop tasks and goals for the departments that can lead to greater success
  • Ensuring that the store is well merchandised, by working with both management and vendors, is also important in the role.

Service Desk Lead

05.2017 - 05.2019
  • The Service Desk Lead helps oversee the running of the service desk and deliveries departments
  • The responsibilities included helping to manage the associates of the service desk and deliveries, ensuring the accuracy of the work done by deliveries and the service desk and helping solve customer problems, especially when another associate had any difficulties.

Education

Bachelor of Business Administration in Finance -

Kennesaw State University
12.2022

Skills

  • Analytical Thinking
  • MS Excel
  • Team Collaboration and Leadership
  • Documentation And Reporting
  • Root Cause Analysis
  • Strategic Planning
  • Evidence-Based Decision Making

Timeline

Inventory Planning Analyst

HD Supply
09.2022 - Current

Customer Experience Manager

HOME DEPOT, STORE 6980
01.2022 - 09.2022

Garden Supervisor, Key Carrier

08.2021 - 01.2022

Pro Desk Supervisor, Key Carrier

HOME DEPOT, STORE 1763
07.2020 - 08.2021

Specialty Department Supervisor

05.2019 - 07.2020

Service Desk Lead

05.2017 - 05.2019

Bachelor of Business Administration in Finance -

Kennesaw State University

Similar Profiles

CREATE PROFILE
Banks Pangborn