Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
References
Timeline
Generic

Banner Estrada

Queens,NY

Summary

Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing 16 years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity, Fluent in English, Portuguese and Spanish.

Overview

11
11
years of professional experience

Work History

Server Host

Boqueria Restaurants
Manhattan, United States
09.2019 - 02.2020

Food Server

Eataly
Manhattan, United States
07.2019 - 02.2020

Assistant General Manager

VCR Group - Little Maven
Manhattan, United States
09.2023 - Current
  • Training on operations in a brand new restaurant
  • Schedule for all FOH
  • Create strategies to increase revenue
  • Follow up emails and find new contracts with the locals
  • Elevate the Customer experience
  • Detail oriented.

Food and Beverage Manager

Hotel Chelsea
Manhattan, United States
01.2023 - 11.2023
  • Works with the General Manager and management team to develop and execute strategies to achieve operational goals at the restaurant level
  • Participates in weekly manager meetings
  • Conducts pre-shift meetings
  • Ensures the restaurant team delivers on SHG service standards; touches tables at every service to cultivate regulars
  • Ensures consistent execution of food, beverage, service, and hospitality that aligns with SHG values
  • Proactively manages prime costs in conjunction with the GM, with an eye on the daily & weekly projections and budgets
  • Helps to create a talent pipeline of lead FOH and BOH team members
  • Ensures that operational and training standards are consistently followed and executed by the entire restaurant team.

Maitre D'

Backal Hospitality Group
Manhattan, United States
10.2022 - 04.2023
  • Providing outstanding customer service
  • Assisting with scheduling of FoH team
  • Maintaining a clean and organized host stand, and ensuring the rest of the FoH team keeps their areas clean and tidy as well
  • Knowing the menu inside and out
  • First line to guests for questions, comments, and complaints before involving management
  • Answering phones and in-person requests for reservations and adding these reservations to OpenTable
  • Taking walk-ins, maintaining a proper wait list and communicating with guests about wait times
  • Building professional and convivial relationships with guests and knowing our regulars and their preferences.

Customer Service Manager

Related Management Company
Manhattan, United States
01.2022 - 10.2022

Operations Manager

Nj exotic pets
Lodi, United States
04.2020 - 02.2022
  • Managed a team of 20 employees, from both front of house and back of house
  • Implemented and oversaw training of new hires for sales and hourly team
  • Responsible for monthly Profit & Loss and cost of Goods reporting with upper management
  • Monitored customer experience and set daily sales goals with retail team.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.

Front Desk Manager

ULTRA HOTEL
Buenos Aires Province, Argentina
02.2015 - 01.2019

Assistant Manager

Buenos Aires 2018 Youth Olympic Games Organising Committee
Gran Buenos Aires, Argentina
01.2018 - 11.2018

Front Desk Receptionist

Howard Johnson Argentina
Gran Buenos Aires, Argentina
01.2017 - 07.2018

Operador Senior data analyts

Accenture
capital federal buenos aires, Argentina
09.2015 - 09.2017
  • Analista de datos y seguridad informática, social media, recepcion y envio de emails y paginas web, descripción y clasificación dentro de la plataforma de compound eye
  • Traductor de contenido
  • Ingles, portugués.

General Manager

Hostel Suites Florida
Gran Buenos Aires, Argentina
01.2013 - 06.2015

Education

Bachelor of Business Administration - BBA - Hospitality Administration/Management

UADE Business School
01.2015

Associate of Arts - Photographic, Film, and Video Technology

Corporación Universitaria UNITEC
Colombia
01.2011

Skills

  • Team Leadership
  • Critical Thinking
  • Time Management
  • New Hire Screening
  • Team Development
  • Report Writing
  • Operations Start-Up
  • Customer Relations
  • Schedule Coordination
  • Task Delegation
  • Operational Reporting
  • Schedule Oversight

Personal Information

Title: Experienced Hospitality Manager

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Full Professional

References

References available upon request.

Timeline

Assistant General Manager

VCR Group - Little Maven
09.2023 - Current

Food and Beverage Manager

Hotel Chelsea
01.2023 - 11.2023

Maitre D'

Backal Hospitality Group
10.2022 - 04.2023

Customer Service Manager

Related Management Company
01.2022 - 10.2022

Operations Manager

Nj exotic pets
04.2020 - 02.2022

Server Host

Boqueria Restaurants
09.2019 - 02.2020

Food Server

Eataly
07.2019 - 02.2020

Assistant Manager

Buenos Aires 2018 Youth Olympic Games Organising Committee
01.2018 - 11.2018

Front Desk Receptionist

Howard Johnson Argentina
01.2017 - 07.2018

Operador Senior data analyts

Accenture
09.2015 - 09.2017

Front Desk Manager

ULTRA HOTEL
02.2015 - 01.2019

General Manager

Hostel Suites Florida
01.2013 - 06.2015

Bachelor of Business Administration - BBA - Hospitality Administration/Management

UADE Business School

Associate of Arts - Photographic, Film, and Video Technology

Corporación Universitaria UNITEC

Similar Profiles

CREATE PROFILE