Banner Schlotfelt
Oologah,OK
Summary
A reliable, hardworking, and kind person, experienced in the food, beverage, and customer service industry, seeking a full time position at Starbucks.
Overview
2
2
years of professional experience
Work History
Tea Barista
NobiliTea
Owasso, OK
10.2023 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty tea beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Promoted additional items with beverages, increasing store sales.
Crew Member
Baja Jacks
Owasso, OK
05.2023 - 08.2023
- Took orders, collected payments, and handed out food.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
Hostess, Server
Los Cabos
Owasso, OK
09.2021 - 11.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hosts on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Served food and beverages promptly with focused attention to customer needs.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
No Degree - Art
University of Oklahoma
Norman, OKSound Engineering Certificate - Sound Engineering
Tulsa Technology Center - Owasso
Owasso, OK05.2022
High School Diploma -
Oologah-Talala High School
Oologah, OK05.2022
Skills
- Opening and Closing Duties
- Cash Handling
- Soft Selling
- Menu Memorization
- Cash Register Operation
- Coffee and Tea Preparation
- Team Player
Timeline
Tea Barista
NobiliTea
10.2023 - Current
Crew Member
Baja Jacks
05.2023 - 08.2023
Hostess, Server
Los Cabos
09.2021 - 11.2022
No Degree - Art
University of Oklahoma
Sound Engineering Certificate - Sound Engineering
Tulsa Technology Center - Owasso
High School Diploma -
Oologah-Talala High School