Bannexa Mateo
Naples,FL
Summary
Creative and skilled hairstylist with significant experience in both salon and freelance settings. Possess strong proficiency in various hair styling techniques, color applications, and hair care procedures. Known for ability to establish trust with clients by understanding individual needs and offering personalized solutions. Consistently recognized for improving salon's customer satisfaction levels through excellent service delivery.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Hairstylist
Profiles Hair Studio Salon
Bethlehem, Pennsylvania
05.1999 - 01.2010
- Tracked inventory of supplies used for styling services.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Assisted other stylists with busy periods in the salon.
- Created updos for special occasions like weddings or proms.
- Educated clients on proper home hair care maintenance techniques.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Greeted customers, answered phones and booked appointments.
- Managed cash register transactions during checkout process.
- Recommended products to clients based on their individual needs.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
Customer Services and Sales Associate
Macys Department Store
White Hall , Pa
01.1998 - 07.2000
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized stockroom shelves according to size, color or style.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Helped customers find specific products, answered questions, and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
Customer Service Cashier
Eckerd Pharmacy
Bethlehem, PA
05.1996 - 03.1998
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Verified that all coupons were valid prior to processing them into the system.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Balanced cash drawers at the end of each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted customers with locating merchandise within the store.
- Greeted customers and provided friendly customer service.
Education
Cosmetology Education
Empire Beauty School - Lehigh Valley
Cementon, PA04-2005
Skills
- Color Corrections
- Customer Consultation
- Cosmetology principles knowledge
- Innovative hairstyling techniques
- Quick Learner
- Makeup Application
- Customer consulting
- Special occasion makeup application
- Outstanding customer service
- Photoshoot styling
Timeline
Hairstylist
Profiles Hair Studio Salon
05.1999 - 01.2010
Customer Services and Sales Associate
Macys Department Store
01.1998 - 07.2000
Customer Service Cashier
Eckerd Pharmacy
05.1996 - 03.1998
Cosmetology Education
Empire Beauty School - Lehigh Valley