Banseirr Ouponna Tatiana Da

• Coordinating and prioritizing tasks and maintaining daily flow of the unit in a complex

• Communicating with staff, families, and other departments utilizing effective communication skills

• coordinating communications involving incoming calls, pages and nurse call light system

• Coordinating admissions, discharges and transfers of patients and maintaining medical records and release of information for continuation of care

• managing various administrative tasks such as entering patient charges, ordering supplies, and other duties as assigned

• Demonstrating a high level of attention to detail which is critical when dealing with patient care

• Recognizing possible issues and acts proactively to avoid a negative impact

• Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.

· Incorporated community members who are often isolated and marginalized into our extended food pantry community through monthly home delivery of perishable and non-perishable food items.

· Worked directly with clients on an ongoing basis to build relationships, make phone calls to screen and enroll new clients, provide program overview, and schedule deliveries.

· Worked with Volunteer Manager to recruit and schedule volunteers to assist with packing and delivering. Plan efficient packing shifts to maximize volunteer’s time.

· Assisted Site Manager and Operations Manager with the clean, safe, and efficient day-to-day operations of the Food Pantry: including receiving deliveries, stocking shelves, and serving community members.

· Assisted with internal data tracking and conducting client intake.

· Managed and leading volunteers (which include giving tasks, supervising and building relationships).

· Implemented food pantry policies and procedures as directed, including handling and sorting produce and dry good deliveries.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Updated account information to maintain customer records.

• Supported the pre and/or post online sales process through direct interaction with customers and dealers via phone and email to resolve issues.

• Facilitated online order placement

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Assisted HOG Member on renewing their yearly membership over the phone

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Supported clients in maintaining independence with assistance in mobility and ambulation.
• Provided compassionate and patient-focused care to cultivate well-being.