Banu Akalin
Forestport,NY
Summary
Energetic Dining Room Supervisor, known for high productivity and efficient task completion. Possess specialized skills in team management, customer service excellence, and operational workflow optimization. Excel in communication, leadership, and problem-solving, ensuring smooth dining room operations, and enhanced guest satisfaction. Also, diverse experience in flight attendance and management positions.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Dining Room Supervisor
Sitrin Health Care
New Hartford, NY
01.2023 - Current
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Resolved guest complaints promptly and professionally.
- Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Oversaw food preparation, production and presentation according to quality standards.
Waitress
Garramones
Forestport, NY
06.2016 - 02.2024
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Presented food and beverages to guests at tables.
- Answered questions about menu items, ingredients, and pricing.
- Prepared checks, itemizing total meal costs and taxes.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served alcoholic beverages responsibly in accordance with state laws.
Office of Developmental OWPDD
New York State
Holland Patent, NY
11.2020 - 04.2023
- Served meals and assisted immobile or disabled individuals with eating.
- Instructed family members on how to provide bedside care.
- Performed light housekeeping duties such as laundry, changing bed linens, dusting furniture, vacuuming floors.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Maintained clean and well-organized environment for client happiness and safety.
Waitress Supervisor
Michaels Alder Creek Inn
Alder Creek, NY
12.2018 - 04.2021
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Monitored temperatures of prepared food and cold-storage areas.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
Server
Okeechobee Steakhouse
West Palm Beach, FL
09.2003 - 06.2015
- Presented menus and answered questions regarding items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Addressed complaints to kitchen staff and served replacement items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served food and beverages to patrons and immediately remedied issues with orders.
Flight Attendant/Trainer
Several European Airlines
Istanbul, Turkey, (country)
05.1990 - 09.2001
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Completed paperwork related to passenger manifests accurately after each flight.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Offered in-flight entertainment to passengers, operating audio, and video equipment to deliver seamless experiences.
- Provided assistance to disabled passengers when necessary.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
Waitress/Manager
Chelsea Bun Restaurants and Hospitality
London, United Kingdom, (country)
11.1994 - 11.1996
- Coached staff on strategies to enhance performance and improve customer relations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Conducted capacity planning to anticipate growth and maintain performance levels.
Education
High School Diploma -
Yeskilkoy High School
Istanbul, Turkey06-1988
Skills
- Time management
- Customer service
- Quality assurance
- Conflict resolution
- Health and safety compliance
- Attention to detail
- Communication skills
- Serving expertise
- Problem solving
- Multitasking capacity
- Nutritional assessments
- Self motivation
- Reliability
- Teamwork
- Service quality standards evaluation
Languages
English
Native/ Bilingual
Turkish
Native/ Bilingual
German
Limited
Accomplishments
- Graded 90.54 out of 100 on waitressing by food critic.
- Employee of the month.
Certification
- ServeSafe Food Handler Safety Course
Trainer
- Worked with flight attendant students to help enhance their knowledge and skills for future careers in the airline industry.
Affiliations
- Reading
- Yoga
- Exercise
- Meditation
References
References available upon request.
Timeline
Dining Room Supervisor
Sitrin Health Care
01.2023 - Current
Office of Developmental OWPDD
New York State
11.2020 - 04.2023
Waitress Supervisor
Michaels Alder Creek Inn
12.2018 - 04.2021
Waitress
Garramones
06.2016 - 02.2024
Server
Okeechobee Steakhouse
09.2003 - 06.2015
Waitress/Manager
Chelsea Bun Restaurants and Hospitality
11.1994 - 11.1996
Flight Attendant/Trainer
Several European Airlines
05.1990 - 09.2001
High School Diploma -
Yeskilkoy High School
Similar Profiles
Banu AkalinBanu Akalin
Dining Room Supervisor at Sitrin Health CareDining Room Supervisor at Sitrin Health Care
Ohn DaOhn Da
Resident Counselor at Sitrin Health CareResident Counselor at Sitrin Health Care
Sarah SuperakSarah Superak
Accounts Payable Clerk at Sitrin Health Care CenterAccounts Payable Clerk at Sitrin Health Care Center
Sarah DavenportSarah Davenport
Customer Relationship Specialist at The HartfordCustomer Relationship Specialist at The Hartford
Kit WilliamsKit Williams
Machine Operator at Nirvana Water SciencesMachine Operator at Nirvana Water Sciences