Banu Akalin
Forestport,NY
Summary
Energetic Dining Room Supervisor, known for high productivity and efficient task completion. Possess specialized skills in team management, customer service excellence, and operational workflow optimization. Excel in communication, leadership, and problem-solving, ensuring smooth dining room operations, and enhanced guest satisfaction. Also, diverse experience in flight attendance and management positions.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Dining Room Supervisor
Sitrin Health Care
New Hartford, NY
01.2023 - Current
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Resolved guest complaints promptly and professionally.
- Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Oversaw food preparation, production and presentation according to quality standards.
Waitress
Garramones
Forestport, NY
06.2016 - 02.2024
Office of Developmental OWPDD
New York State
Holland Patent, NY
11.2020 - 04.2023
Waitress Supervisor
Michaels Alder Creek Inn
Alder Creek, NY
12.2018 - 04.2021
Server
Okeechobee Steakhouse
West Palm Beach, FL
09.2003 - 06.2015
Flight Attendant/Trainer
Several European Airlines
Istanbul, Turkey, (country)
05.1990 - 09.2001
Waitress/Manager
Chelsea Bun Restaurants and Hospitality
London, United Kingdom, (country)
11.1994 - 11.1996
Education
High School Diploma -
Yeskilkoy High School
Istanbul, Turkey06-1988
Skills
- Time management
- Customer service
- Quality assurance
- Conflict resolution
- Health and safety compliance
- Attention to detail
- Communication skills
- Serving expertise
- Problem solving
- Multitasking capacity
- Nutritional assessments
- Self motivation
- Reliability
- Teamwork
- Service quality standards evaluation
Affiliations
- Reading
- Yoga
- Exercise
- Meditation
Accomplishments
- Graded 90.54 out of 100 on waitressing by food critic.
- Employee of the month.
Certification
- ServeSafe Food Handler Safety Course
References
References available upon request.
Trainer
- Worked with flight attendant students to help enhance their knowledge and skills for future careers in the airline industry.
Timeline
Dining Room Supervisor
Sitrin Health Care
01.2023 - Current
Office of Developmental OWPDD
New York State
11.2020 - 04.2023
Waitress Supervisor
Michaels Alder Creek Inn
12.2018 - 04.2021
Waitress
Garramones
06.2016 - 02.2024
Server
Okeechobee Steakhouse
09.2003 - 06.2015
Waitress/Manager
Chelsea Bun Restaurants and Hospitality
11.1994 - 11.1996
Flight Attendant/Trainer
Several European Airlines
05.1990 - 09.2001
High School Diploma -
Yeskilkoy High School
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