Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Training
Timeline
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Banu Baluchi

Vacaville,CA

Summary

Well-qualified banking leader focused on supporting team and company success. Proficient in mentoring staff, improving processes and resolving conflicts. Detail-oriented and proactive with excellent problem-solving skills and proven success in achieving sales and service targets.

Overview

7
7
years of professional experience

Work History

Personal Banking Associate

Wells Fargo
Dixon, CA
12.2023 - Current
  • Provided customers with comprehensive financial advice and solutions to meet their personal banking needs.
  • Developed and maintained strong relationships with customers, ensuring a high level of customer satisfaction and loyalty.
  • Processed new accounts, loan applications, credit card applications, and other requests from customers.
  • Explained various products and services available to customers such as online banking or mobile banking options.
  • Assisted customers in opening savings accounts, checking accounts, money market accounts, certificates of deposit, IRAs and other investments.

Bank Teller

Wells Fargo
Newark, CA
05.2019 - Current
  • Executed data entry for administrative functions, such as invoicing and billing information
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Performed cash handling duties including counting currency, coins and checks.
  • Maintained confidentiality of bank records, transactions and customer information.

Business Owner

Baluchi Couture Inc
Brampton, ON
05.2019 - 01.2021
  • Created and implemented an online boutique business using online store platforms
  • Developed business plan to secure financial backing from investors.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Managed inventory levels to meet customer demand while minimizing costs.
  • Conducted regular meetings with employees to review progress towards company goals.

Business Marketplace Seller

Amazon
Brampton, ON
05.2017 - 05.2019
  • Determined marketing trends for profitable inventory with a demand for key products
  • Conducted market research and analyzed customer feedback to identify new sales opportunities.
  • Maintained detailed records of customer interactions and transactions.
  • Performed inventory management duties such as stocking shelves, rotating stock, and tracking shipments.

Front Office Administrator

Alameda County Social Services
Fremont, CA
10.2018 - 04.2019
  • Facilitated switchboard operation with high volume calls and directed calls accordingly
  • Greeted visitors, answered phones and directed inquiries to appropriate personnel.
  • Managed incoming and outgoing mail; distributed accordingly.
  • Scheduled appointments, meetings and travel arrangements for staff members as required.
  • Inputted data into database system accurately and timely.

Education

Certificate - Digital Marketing

University of California, Davis
Davis, CA
11.2022

Bachelors - MARKETING

Humber College
04.2017

Diploma - GENERAL ARTS & SCIENCE

Humber College
04.2015

Skills

  • Suite Google Suite
  • POS Systems
  • Canva
  • WordPress
  • Data Entry
  • Data Analysis
  • Client Retention
  • Sales Strategies
  • Marketing Automation
  • Content Creation
  • SEO
  • Google Analytics
  • Communication
  • Leadership
  • Teamwork
  • Customer Service
  • Financial Advice
  • Customer Rapport

Websites

Volunteer Experience

Community Ambassador, Not specified

Training

Adding onto an intensive 18-week long boot camp dedicated to marketing strategy, campaign development, digital advertising, and site analytics. Skills learned consist of HTML/CSS, JavaScript, Google Analytics, and Facebook Insights.

Timeline

Personal Banking Associate

Wells Fargo
12.2023 - Current

Bank Teller

Wells Fargo
05.2019 - Current

Business Owner

Baluchi Couture Inc
05.2019 - 01.2021

Front Office Administrator

Alameda County Social Services
10.2018 - 04.2019

Business Marketplace Seller

Amazon
05.2017 - 05.2019

Certificate - Digital Marketing

University of California, Davis

Bachelors - MARKETING

Humber College

Diploma - GENERAL ARTS & SCIENCE

Humber College

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Banu Baluchi