Banyely Leandro Martinez Taveras
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Customer Service
Wendy's Restaurant
11.2022 - Current
- Provided outstanding customer service on phone and in person.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Greeted customers at counter and provided excellent customer service.
- Managed customer service operations, including taking orders and resolving complaints.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service
Cafeteria Caribe Tours
05.2018 - 11.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
Dishwasher
Amanera
11.2015 - 03.2017
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Education
Professional Certificate-Maître D - Restaurant
INFOTEP
Dominican Republic04.2019
Professional Certificate-Bar/Restaurant Manager - Restaurant Management
INFOTEP
Dominican Republic03.2019
Professional Certificate- Bartender - Bartending
INFOTEP
Dominican Republic12.2018
Professional Certificate- Waiter - Restaurant
INFOTEP
Dominican Republic10.2018
Skills
- Exceptional Customer Service
- Strong Work Ethic
- Positive Attitude
- Cleanliness Standards
- Food Preparation and Safety
- Adaptable and Flexible
- Transactions and Cash Handling
- Reliable and Responsible
- Supply Restocking
- Order Management
Timeline
Customer Service
Wendy's Restaurant
11.2022 - Current
Customer Service
Cafeteria Caribe Tours
05.2018 - 11.2021
Dishwasher
Amanera
11.2015 - 03.2017
Professional Certificate-Maître D - Restaurant
INFOTEP
Professional Certificate-Bar/Restaurant Manager - Restaurant Management
INFOTEP
Professional Certificate- Bartender - Bartending
INFOTEP
Professional Certificate- Waiter - Restaurant
INFOTEP