Bao-Anh Tran
Customer Service Representative
Missouri City,TX
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Lead Pharm Tech/Shipping and Receiving Manager
Primesource Rx
Houston, TX
05.2017 - 09.2021
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Managed product pricing and program costs with key executives.
- Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
- Answered phone calls and filled prescriptions
- Scheduled/gathered supplies for infusion patients incordinence with the nurse for their procedures
- Pulled, verified and packaged items for shipment.
Front Desk Receptionist/Medical Assistant
Spine And Orthopedics
Houston, TX
11.2016 - 05.2017
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
Front Desk Receptionist
Chiropractic Office
Houston, Texas
05.2014 - 12.2015
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Education
Associate of Science - Diagnostic Medical Sonography
Houston Community College
Houston, TX 05.2014 - 05.2015
Associate of Science - Medical Radiologic Technology
Houston Community College
Houston, TX 05.2010 - 12.2014
Skills
Fast Learner
Customer/Client relations
Professional demeanor
Highly dependable
Office management
Time management
Verbal and written communication
Organization skills
Timeline
Lead Pharm Tech/Shipping and Receiving Manager
Primesource Rx
05.2017 - 09.2021
Front Desk Receptionist/Medical Assistant
Spine And Orthopedics
11.2016 - 05.2017
Front Desk Receptionist
Chiropractic Office
05.2014 - 12.2015
Associate of Science - Diagnostic Medical Sonography
Houston Community College
05.2014 - 05.2015
Associate of Science - Medical Radiologic Technology
Houston Community College
05.2010 - 12.2014